Consumer Operation System Intern

Descrizione del lavoro:

We are looking for a motivated and detail-oriented Consumer Operation System Intern to join our Consumer Operations Application team. In this role, you will assist with the management and optimization of consumer operation systems. This opportunity is perfect for individuals who are excited to gain practical experiences in system management, automation technologies, and AI-driven solutions.\n

Your Adventure Ahead
* Consumer System Support:
* Assist in the day-to-day operation system management, including user administrations and system maintenance.
* AI Chatbot Support:
* Assist in the setup, testing, and optimizing of the AI chatbot used in customer service operations.
* Monitor chatbot interactions to ensure accuracy and efficiency, providing suggestions for improvements.
* Collaborate with the team to update and maintain the chatbot's knowledge base and response scripts.
* Analyze chatbot performance metrics and prepare reports for ongoing optimization.
* Reporting and Documentation:
* Analyze data and create insightful reports to aid decision-making and drive continuous improvement efforts.
* Documenting the supporting pages for operational initiatives, projects, or product launches.

Essentials to Succeed
* Systems support enthusiast: You have a keen interest in exploring and managing customer service operations through systems, coupled with a strong desire to learn and engage with the latest technologies.
* Analytical thinker: You possess good analytical and problem-solving skills.
* Effective communicator: You have good English communication skills, enabling you to effectively engage and collaborate with cross-border stakeholders.
* Proactive: You thrive in a fast-paced environment. You're the kind of person who takes the initiative and tackles challenges head-on.

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