Reservations Intern

Descrizione del lavoro:

Company Description

Join us at Accor, where life pulses with passion!​
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,​
Join us and become a Heartist®.

Job Description

We are seeking a dynamic and detail-oriented Reservations Intern to join our team. You will assist in the management of reservations, ensure accuracy in booking details, and provide excellent customer service to our guest. This internship offers a hands-on experience in the hospitality industry, with opportunities to learn about various aspects of reservations management.
What is in it for you:
* Employee benefit card offering discounted rates in Accor worldwide
* Learning programs through our Academies
* Opportunity to develop your talent and grow within your property and across the world!
* Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
* Consistently offer exceptional, friendly and engaging service
* Assist in processing reservations requests via phone, email, and online booking systems.
* Maintain accurate records of all reservations and ensure that all data is entered correctly in the system.
* Communicate with clients to confirm bookings and provide information about availability, pricing, and services.
* Coordinate with other departments to ensure smooth and efficient handling of all reservations.
* Resolve any issues or discrepancies related to bookings in a timely and professional manner.
* Provide exceptional customer service and support to clients during the reservation process.
* Participate in team meetings and training sessions to enhance your knowledge and skills.

Qualifications

* Currently enrolled in a college or university program, preferably in Hospitality Management, Business Administration, or a related field.
* Strong attention to detail and excellent organizational skills.
* Excellent verbal and written communication skills.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
* Ability to work independently and as part of a team. - Customer service experience is a plus.
* Ability to multitask and manage time effectively in a fast-paced environment.

Additional Information

Your team and working environment:
We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by the authentic Qatari warmth and essence of generosity.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Alwadi Hotel Doha is the first MGallery boutique hotel located within Msheireb Downtown Doha, vibrant new retail, commercial and residential development in the heart of Qatar's capital, offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with variety of restaurants and an exclusive spa and swimming pool. Ideal for business or leisure and is just 15 minutes' drive from Hamad International Airport and 10 minutes from West Bay