Road Freight Intern

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DGF Role Profile

Role Title Roadfreight Operations Intern
Business Unit (COMPANY NAME) Global Forwarding
Location Cedar Drive, Dublin Airport Logistics Park

Scope of Role To Liaise with Customers and receive booking information from agents via EDI, to open up bookings, track shipments and Bill out files. Help out Export planning with Compiling and finishing off Trailer paperwork in particular on a Tuesday and Friday.

Reports to Roadfreight TBO Team Lead

Days & Hours of Work Monday - Friday 9.00 - 17.30, based on 36.25-hour week

Key Accountabilities
* Manage customer bookings from our customers and agents.
* Treat shipments from EDI manifest received.
* Arrange deliveries through haulier or DCTS (local transport system)
with Domestic agents.
* Process export and import shipments.
* Third Party Transport management
* Arrange collection through DCTS.
* Working with hauler's as selected & advised by Product
Team/Operations Manager
* Work with and respond to any transport queries.
* Shipment processing
* Treat files in FREIGHTsoft (international shipping system)
* Ensure offloading list is given to handling department and returned
following day.
* Opening File on FREIGHTsoft in line with operational requirements
* Print file from FREIGHTsoft.
* Check dangerous goods information is correct in line with
documentation received.
* Handover of completed file to Planning Ops
* Daily contact with customer services to track and trace shipments and
resolve problems which may arise.
* Processing of hazardous consignments to ADR and IMDG standards.
* Develop and grow our relationship with our overseas partners.
* Work closely with our Planning Operators to maintain profitability and
full load capacity on each Import trailer.
* Updating reports and registers daily for billing and reporting
Requirements.
* Invoice shipments in FREIGHTsoft while going into the public drive to
obtain the correct rates.
* Trailer documentation relating to import trailers.
* Tie up all documentation, including but not limited to loading list,
CMR's Route plans, DG docs, Customs.
* Establish priorities, monitor progress, and ensure follow up is
* Participate in the implementation of operational processes and
perform work to the standards of Good Distribution practice (GDP) for
Life Science business, as required.
* Ensure operational compliance to all revenue and international trade
legislative requirements, and all requirements under Data Protection
Legislation in addition to all DGF IE policies and procedures (H&S,
Quality, Environmental, HR, etc), and work in a manner that supports
the Company environment programme

Relationships with others
* Communicates in an open and honest manner.
* Treats others with respect, develops trust and values diversity.
* Demonstrates sensitivity to diversity, i.e., culture, gender, age,
religion, race disability.
* Develops effective relationships with employees, peers, and
managers.
* Confidence in dealing with all levels in the business over the
telephone and also on a face-to-face basis.
* Ability to remain calm when dealing with difficult people.
* Good listening skills and ability to respond in a clear, respectful
manner.
Teamwork
* Commitment to fulfilling their role in a team.
* Supportive approach to other team members.
* Shares information, knowledge, ideas, and experience freely with
others.
* Commits to team decisions and contributes to building a team spirit.
* Works collaboratively with others to achieve team or business
objectives.
* Establishes acceptable levels of quality and quantity of work; reviews,
recognises and supports achievement
* Encourages and motivates team members and work colleagues

Customer Orientation
* Basis decisions on how his/her actions impact on customers and (COMPANY NAME).
* Builds and maintains effective relationships with customers,
suppliers, and other departments.
* Focuses on the needs of customer and seeks to meet and exceed
expectations.
* Quickly and practically solves problems, seeking advice where
necessary.
* Appreciates what customers want and continuously strives to meet
customer expectations.

Problem Solving
* Identifies issues, problems, and opportunities.
* Deep dives to identify root causes of issues
* Applies formal problem-solving techniques
* Evaluates risk
* Gathers information and analyses cause and effect.
* Quickly and practically solves problems.
* Establishes effective work processes and measures.
* Documents and communicates awareness of the problem, solution
and action taken.

Commitment to Excel
* Achieves work targets and is willing to take on additional
roles/responsibilities.
* Continuously reviews current processes.
* Seeks and is open to feedback from others.
* Always behaves in a manner consistent with (COMPANY NAME)'s values.
* Demonstrates a positive attitude to change.
* Flexible approach to work.
* Looks for opportunities in a changing situation.
* Provides detailed advice to others
* Takes initiative to keep skills up to date

Procedural Skills
* Ability to organize own workload across a range of responsibilities &
meet deadlines.
* Ability to select appropriate procedures.
* Ability to follow procedures.
* Ability to meet procedural deadlines.
* Ability to improve an existing procedure.
* Ability to create a procedure.
Attention to Detail
* Ability to work with lots of data to high level of accuracy.
* Ability to apply high attention to detail to written (text) documents.
* Ability to follow through on procedures and ensure completion.

Skills / Qualifications Expected years of Experience (minimum)
* Experience in the logistics industry desirable but not necessary
* Work effectively within a team to accomplish objectives within (COMPANY NAME).
* Ability to work under pressure and adapt to changing circumstances.
* Taking action to ensure objectives are met or exceeded and working
on own initiative.
* Strong organisation skills
* Excellent reporting skills and attention to detail
* Good MS Office skills with ECDL desirable

* Leaving Certificate minimum requirement
* Computer literacy with knowledge of various systems beneficial

The above statements are intended to describe the general nature and level of work performed by people assigned
to this role. They are not intended to be construed as an exhaustive list of all job duties performed. The Company
reserves the right to revise or amend duties at any time