Operations Trainee

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Operations Trainee
With one shared mission of opening the world through education, EF is a multicultural and multilingual community of team members working across 55 countries all around the world. Bring your talents, your perspective, and your ambition. In return, we offer a vibrant, dynamic working environment, and a fulfilling international career.
EF Educational Tours makes it possible for thousands of North American students every year to see the world and discover new cultures through our professionally guided tours.

We are now looking for an entrepreneurial individual with attention to detail and a nothing is impossible attitude to join our Operations department in Tokyo.
As a part of the Operations team, you will be responsible for ensuring smooth operations of all Japan tours, both before and during tours as well as following up on customer experience after they return home.
This is a full-time trainee position with a start date of January 13th, 2025, and an end date of July 31st, 2024. The role will require 5 days in the office for the first 3 months and after that can move to a hybrid role (minimum 3~4 days in the office).

Salary: JPY 2.5Million/yearly

WHAT YOU WILL DO:

As a Trainee you will support the operations staff in providing culturally immersive travel for North American students who choose to discover the world with us through group travel. Your main role is to assist our team in ensuring a beautiful experience for our customers both leading up to, and during the program.

Main areas of responsibility:
* Providing emergency telephone service for operational cases (taking calls, logging cases, resolving cases).
* Provide on-tour support and assist with the operational tasks required to produce a tour.
* Assisting with group bookings for business partners, museums, and activities throughout Japan.
* Handle late tour changes such as late additions and cancellations of travelers.

Requirements
* Strong communication and interpersonal skills
* Showcasing adaptability and flexibility in a dynamic work environment
* Calm under pressure and can handle competing priorities, high call/email volume with a sense of urgency
* Organizational skills and great attention to detail
* Business level English/Japanese
* Must be legally able to work in Japan

Please note that this is a 6-month traineeship (until end of July 2024) Successful trainees may be offered full-time roles after the traineeship depending on availability and performance.

About EF Education First
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs-focused on language, travel, cultural exchange, and academics-turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about-we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com