Front Desk Agent Intern

Descrizione del lavoro:

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.
COME AS YOU ARE & JOIN THE 25h TRIBE.

Job Description

How does your working day look like …
* Anticipate and meets guests' needs and requests, ensuring complete guest satisfaction. Recognizes all repeat and important guests.
* Establishes and develops personal guest contact, promotes feedback and be consistently proactive in anticipating guest needs and requirements.
* Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
* Take payment from guests on departure and close their bills correctly.
* Lobby Presence and guest escort via buggy or on foot to their rooms
* Provide personalised check in to all VIP guests.
* Updates and maintains all guests' profiles history files accurately.
* Be efficient in assisting guests throughout their stay with any requirements.
* Displays high product knowledge of all services and facilities of the hotel.
* Overlooking the Reception Email Inbox and the efficient and timely communication of the same.

Qualifications

Your personality counts more than your CV …

* Basic knowledge of mathematics (incl. Percentage calculations).
* Some Computer Knowledge, i.e. basic experience with windows, internet explorer and word.
* Good interpersonal and communication skills, fluent in English.
* Acts with emotional intelligence during the guest integration to anticipate and fulfil the guest's needs.
* Able to communicate effectively and to respond well (switched on) to questions and requests.
* Well-groomed/presented.
* Outgoing and friendly personality, enthusiastic and eager.

Additional Information

What's in it for you …
* Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
* Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
* Benefit from great offers from our numerous cooperation partners
* Be part of our hilarious staff parties and much more...
Your team and working environment:
Diverse, young and vibrant team
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent