Client Success Intern

Descrizione del lavoro:

Company Description:

(COMPANY NAME) is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at (COMPANY NAME).

Job Description:

As an intern on the Client Success team, you'll support post-sale client services and provide operational solutions to help grow clients' businesses. You will assist in enabling new capabilities, managing geographic expansion, and promoting product adoption. This role involves working closely with key (COMPANY NAME) clients to maximize their benefits from (COMPANY NAME) products, collaborating with Sales and Product teams to drive client success outcomes, and contributing to the development of strategies and tools to enhance the client experience. The internship is based in Costa Rica and reports to the Client Success Director
This role is an exciting opportunity to be at the forefront of (COMPANY NAME)'s Client Success transformation by partnering closely with key (COMPANY NAME) clients to maximize their benefits realization and value from (COMPANY NAME) products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with (COMPANY NAME)'s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support (COMPANY NAME)'s strategy.

Some of the main responsibilities include:
* Assist in managing the operational relationship with clients.
* Provide support to help grow clients' businesses.
* Contribute to the development and enhancement of automated tools, capabilities, and processes.
* Help define and deploy client support and service implementation strategies. Deliver effective, efficient, and consultative operational support.
* Support the understanding and achievement of client operational goals and success metrics.
* Assist in developing client education and training materials.
* Identify opportunities to optimize client performance by monitoring client health.

Qualifications:

* Currently pursuing a degree in a related field.
* Strong analytical skills and ability to synthesize data into business solutions.
* Self-starter with the ability to work as part of an effective team.
* Ability to prioritize and multi-task under deadlines.
* Interest in the payment industry and client success strategies.
* Strong communication and problem-solving skills.
* Ability to work collaboratively in a team environment.
* Interest in operational support and client relationship management.
* Basic to intermediate proficiency in the following skills:
* Building client relationships - Build credibility and create trust-based relations
* Becoming customer centric - Listen to and prioritize customer needs to drive value realization and build trusted partnerships
* Success planning - Build measurable actions plans to help clients achieve their business goals and realize value from their products/solutions
* Proactiveness - Think ahead and take action
* Critical thinking - Take ownership over problems and find creative solutions to complex problems

Additional Information:

(COMPANY NAME) is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. (COMPANY NAME) will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law