Technical Support Engineer - London

Descrizione del lavoro:

Who We Are

(COMPANY NAME) is the largest cloud-based B2B physical security platform company in the world. Only (COMPANY NAME) offers six product lines - video security cameras, access control, environmental sensors, alarms, workplace and intercoms - integrated with a single cloud-based software platform.

Designed with simplicity and scalability in mind, (COMPANY NAME) gives organizations the real-time insight to know what could impact the safety and comfort of people throughout their physical environment, while empowering them to take immediate action to minimize security risks, workplace frustrations and costly inefficiencies.

Founded in 2016 with more than $460M in funding raised to date, (COMPANY NAME) has expanded rapidly with 16 offices across three continents, 1,900+ full-time employees and 25,000+ customers across 70+ countries.

The Role
(COMPANY NAME) is expanding rapidly in the EMEA region. We are looking for Technical Support Engineers to support our growing base of enterprise customers in our London office. As a member of Technical Support Engineering, you will join a skilled team supporting the entire line of (COMPANY NAME) cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform. Our team is the bridge between customers, Engineering, and Product Management. If you want to make an impact and advance your career in the cloud-managed IoT space, we'd love to hear from you!

Responsibilities

* Full-stack troubleshooting of the entire (COMPANY NAME) platform including, network, hardware, software, and electrical issues
* Provide best practice design, installation, and configuration expertise to enterprise customers
* Communicate technical matters to customers both orally and in writing
* Own customer issues from creation to resolution
* Collaborate with Engineering and Product teams to test new products and identify bugs
* Write technical knowledge base articles and whitepapers
* Staying up to date on the latest products and industry technologies
* Build tools and processes that will scale

Requirements

* Bachelor's or Master's degree in related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity
* 1+ years professional or internship experience in a technical support engineering or IT role
* Strong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems
* Experience working with Linux, APIs, Python, or other coding languages is a plus
* Ability to communicate complex technical matters both orally and in writing
* Excellent customer service skills and ability to multitask and prioritize in a fast-paced environment
* Demonstrated problem-solving skills and attention to detail
* Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+

London Office Employee Benefits

(COMPANY NAME) is committed to investing in the holistic health and wellbeing of all employees and their families. Our benefits and perks programs include, but are not limited to:

* Generous medical, vision, & dental insurance coverage
* Fertility benefits
* Fitness/wellness allowance
* Monthly commuter benefits
* Kitchen filled with drinks and snacks & daily food allowance when working from the office

Employee Pay Disclosure

At (COMPANY NAME), we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. For this role, (COMPANY NAME) estimates a starting annual base salary will fall in the range of approximately £38,000 - £64,000. This estimate can vary based on the factors described above, so the actual starting annual base salary may be above or below this range. Annual base salary is also just one component of (COMPANY NAME)'s total rewards package. A (COMPANY NAME) employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs).

(COMPANY NAME) Is An Equal Opportunity Employer

As an equal opportunity employer, (COMPANY NAME) is committed to providing employment opportunities to all individuals. All applicants for positions at (COMPANY NAME) will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
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