GBS Manager Commercial Deployment EU

Descrizione del lavoro:

MAKE HISTORY WITH US!

At PMI, we've chosen to do something incredible. We're totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

JOIN US!

Manager EU Commercial is responsible for leading team, implementing strategies for digitally competent teams in line with PMI's vision. This role ensures high-quality and productive outputs from the team, requiring a broad understanding of regional team with deep expertise in commercial, digital, and functional areas. The role involves aligning with various stakeholders in the markets/functions and OC for implementation and gathering insights to reach business objectives and strive towards a smoke-free future.

WHO ARE WE LOOKING FOR?

* College/University degree
* Extensive project management and stakeholder management skills
* Broad knowledge of commercial and digital processes
* Rich experience (5+ years) in digital or related domain
* Proven track record of people management 5+ years
* Strong distributed teams and people management skills
* Strong team commitment and results delivery orientation
* Strong analytical skills and attention to detail
* Strong influencing and interpersonal skills
* Excellent project management skills
* Excellent written and verbal communication skills in English
* Proficient in handling MS Office

WHAT WE OFFER YOU?

* Wide range of trainings, optional language classes, further education and professional qualification support possibility
* Private medical and dental care, life insurance
* Subsidized meals (Sodexo card)
* Mybenefit Cafeteria
* Hybrid work opportunity and flexible working arrangements
* Employee pension plan
* Free bike and car parking for all employees

HOW CAN YOU MAKE HISTORY WITH US?

1. Leadership and Strategy:
* Lead the GBS (Global Business Services) team, ensuring alignment with PMI's vision and objectives
* Act as a digital leader, actively participating in decision-making processes for short and long-term strategies
* Ensure flawless delivery of digital tasks by tracking business results and critical business and consumer KPIs

2. SLA and KPI Management:
* Establish and manage Service Level Agreements (SLAs) to ensure timely and effective delivery of digital services
* Define and track Key Performance Indicators (KPIs) to measure the success of digital initiatives
* Regularly review SLAs and KPIs to identify areas for improvement and ensure alignment with business objectives

3. Documentation and Process Improvement:
* Create and maintain comprehensive documentation for SLAs, KPIs, and other digital processes
* Continuously analyze and improve digital processes to enhance efficiency and effectiveness
* Implement best practices and innovative solutions to streamline workflows and optimize resource utilization

4. Collaboration and Coordination:
* Collaborate with multiple business functions, including global teams, markets, and key stakeholders
* Coordinate the alignment among these parties to improve business outcomes with high-level project and stakeholder management skills
* Engage with global teams to contribute to overall global PMI strategies and projects

5. Market Support:
* Work closely with respective markets' senior leaders and heads of functions to support digital activities and address pain points
* Establish and maintain strong relationships with internal and external stakeholders through governance meetings
* Manage B2B(2C) digital engagement platforms and ensure the development of an omni-channel consumer digital landscape aligned with global strategies and market needs

6. Continuous Improvement:
* Drive project optimizations by analyzing the performance of digital initiatives and promoting new global tools and initiatives
* Ensure best practice sharing and standardization among clusters/markets and regions
* Participate in continuous improvement initiatives to ensure process standardization, digitalization, and transformation

7. Team Management:
* Organize, manage, and control the work of specialists, senior specialists, and senior team leads
* Motivate and encourage professional growth using training and other career development tools
* Develop business acumen and career progression of team members

Key things to know before you apply:

*The position is available for SG 11 & 12.
Relocation support is not available in this job.
If you have been in your current job for less than 12 months or if you are on a Performance Improvement Programme, you must get the approval of your current manager before applying for the job.
PMI temporary and permanent employees who are employed and paid directly by PMI are eligible to apply for jobs posted on the Internal Careers Portal. If you are not a PMI employee, you are not eligible to search and apply for internal jobs. You are welcome to search and apply for external jobs at pmi.com/careers.
To find out more about eligibility to apply for internal jobs, please refer to the Open Sourcing Employee Guidebook on the Internal Careers Portal