German Speaking Quality Analyst - relocation to Latvia

Descrizione del lavoro:

German Speaking Quality Analyst
Riga, Latvia
Gross salary of EUR2000 gross per month.
Job Responsibilities:
* Quality Auditing:
* Conduct audits on customer interactions.
* Perform root cause analysis for quality issues.
* Monitor individual and team performance for quality improvement.
* Feedback & Coaching:
* Provide feedback to CSAs based on actionable insights.
* Offer coaching to improve performance aligned with operational goals.
* Collaboration:
* Join internal and external calibration and monitoring sessions.
* Participate in discussions with stakeholders and customers to refine quality.
* Reporting & Improvement:
* Provide data and observations to improve overall customer experience.
* Assist in developing reports for quality metrics.
* Support & Training:
* Handle calls and support escalations as part of operational duties.
* Take part in training to better understand client needs and business processes.
Job Requirements:
* Language Proficiency:
* German (C1 level) and English (B1+ or higher).
* Attention to Detail:
* Strong accuracy in monitoring and logging data.
* Problem Solving & Analytical Skills:
* Ability to analyze data and suggest continuous improvements.
* Communication & Interpersonal Skills:
* Ability to communicate effectively in feedback and team environments.
* Technical Skills:
* Advanced computer literacy and ability to multitask across different systems.
* Personality Traits:
* Friendly, optimistic, and self-motivated with a service-oriented approach.
* Work Flexibility:
* Ability to work shifts or part-time (where legally applicable).
* Background Check:
* Clean criminal record and no payment defaults or credit issues with Klarna or similar financial systems.
This role suits someone who is detail-oriented, analytical, and has a strong focus on customer service and quality improvement. The ability to coach and communicate feedback effectively in a team setting, alongside the flexibility to handle escalations, makes it a dynamic role