Data Center Technician

Descrizione del lavoro:

As a Datacenter Technician (CET) in (COMPANY NAME)'s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors, recognizing safe versus unsafe work environment, having a hands-on understanding of how critical environment equipment works, performing various types of maintenance, responding to onsite incidents while coordinating with other critical facilities professionals, and using telemetry and other platforms to monitor equipment performance and operations.

(COMPANY NAME)'s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for (COMPANY NAME)'s online services including Bing, Office 365, Xbox, OneDrive, and the (COMPANY NAME) Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold (COMPANY NAME) as a world-class cloud provider.

(COMPANY NAME)'s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our (COMPANY NAME) values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
#COICareers

* Serve as an operations specialist in one major area of CE operations (e.g., electrical, mechanical, controls, generators, technical documents) and works on advanced tasks independently.
* Inspect and supervise critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions and escalate per applicable policies and standards.  
* Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work.
* Safely and quickly responds to onsite incident response team for all abnormal conditions that impact operations, and coordinates with other critical facilities professionals to perform corrective repairs, without supervision.
* Under minimal oversight, perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs), and standard operating procedures (SOPs) for one or more types of equipment (e.g., electrical, mechanical, cooling systems), correct procedures and equipment, and escalate when appropriate. Serve as a subject matter expert for 1+ types of equipment.
* Have a hands-on understanding of how equipment works within disciplines they have been trained and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline(s).
* Provides consultation to lower-level colleagues in troubleshooting systems and problems.
* Understands, follows, and ensures safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable manner in accordance with applicable federal, state, local, and (COMPANY NAME) requirements.
* Act as the first point of contact for all inquiries and issues related to the Computerized Maintenance Management System (CMMS) on campus.
* Creation and management of CMMS Purchase Orders including linking of work orders, oversee receipt and closure, and review quotes while creating change orders if needed.
* Manage and adjust the scheduling of maintenance tasks, coordinating both in-house and vendor-related work through CMMS.
* Work in collaboration with the Global CMMS Support team to address and escalate complex issues.
* Provide CMMS training to staff and conduct of work order records, ensuring compliance with CMMS Standards and procedures. Escalate necessary updates or changes to the Engineering and Technical team for resolution. 
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* Embody our culture and values

Requisiti del candidato:

Required Qualifications:
* High School Diploma, GED, or equivalent.
* Experience in mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
* OR equivalent experience.
Background Check Requirements:
Ability to meet (COMPANY NAME), customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
* (COMPANY NAME) Cloud Background Check: This position will be required to pass the (COMPANY NAME) Cloud background check upon hire/transfer and every two years thereafter.
While not required, we also look for the following Preferred Qualifications:
* High School Diploma, GED, or equivalent AND experience in mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
* OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND experience in mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
* OR equivalent experience.
* Proficient in written and oral English communication to support regional and global teams.

(COMPANY NAME) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with (COMPANY NAME) and the country where you work