Analyst, Digital Learning

Descrizione del lavoro:

Position Summary
The Analyst, Global Training, will work within (COMPANY NAME)'s global training team to provide technical and functional support to core learning platform Springboard, including system updates, integrations, analysing new functionality and its impact, configuration changes to enable new features. Other responsibilities of this role include measuring learning impact through reporting solutions, drawing insights to influence product decisions, maintenance of technical standards (xAPI and SCORM) in integrations and platform standards audits.
Global training at (COMPANY NAME) builds capabilities through a range of learning options including face-to-face experiential programs, apprenticeship, coaching, mentoring, social, virtual facilitation and self-directed digital content. We are actively increasing the use of digital/online learning at (COMPANY NAME) including developing the "next generation" learning content/delivery to complement our award-winning in-person programs.
Essential Functions
Support, configure and administer learning systems, and system upgrades (70%) :
* Build and maintain deep technical knowledge of all relevant learning platforms and content technology (i.e. LXP, eLearning software, video delivery system, content libraries)
* Troubleshoot customer requests raised through ServiceNow tickets and maintain the agreed SLAs.
* Conduct regular quality checks to ensure learning technology is fully operational; react quickly and efficiently to customer feedback/requests including troubleshooting or escalation.
* Develop test plans, monitor acceptance criteria, communicate new feature releases, and coordinate with vendor/(COMPANY NAME)'s Technology Services Group (TSG) for resolutions.
* Test and maintain technical integration with other (COMPANY NAME) HR and content systems;
* Serve as advisor to global training team for process improvements to global/local system functionality.

Use robust analytics to drive adoption and utilization of Springboard (10%) :
* Audit and maintain all learning records and ensure consistency and quality of all data from learning systems (LXP, Google Analytics); improve analytics over time
* In coordination with Metrics and Reporting senior specialist, develop set of regular metrics to support analysis and measurement of self-directed content effectiveness
* Analyse learning data and learning dashboards to advise suitable adoption initiatives
* Actively promote the learning systems and functionality across general consulting and business function/expert/engine 2 employees globally
* Drawing conclusions from data, identifying key trends and making recommendations
Program manage and coordinate technology initiatives within Learning ecosystem (10%) :
* Work in an agile environment to ensure product backlog items are tracked and updated in Trello boards
* Supporting the Product Manager with project management activities, providing timely and accurate information
* Maintaining plans, records, spreadsheets, trackers and databases
* Creating high quality accurate documentation, including meeting minutes
* Manage and drive data analysis within the coordination team and communicate to stakeholders
* Anticipate risks, resolve issues and initiate corrective action as appropriate
Communicating and presenting insights to diverse audience across the organisation (10%) :

* Use (COMPANY NAME) tools and presentation templates to ensure that insights drawn are communicated across the organisation
* Share frequent progress updates with our team, and stakeholders

Qualifications :
Education Qualifications :
* BA/BS or equivalent, with strong academic credentials or equivalent experience
* Any certification or diploma on learning technologies, system implementation and, learning data analysis
Experience :
* At least 2-4 years of experience with learning or HR technology tools (learning management systems, learning experience platforms, eLearning authoring software, content management systems, etc.) experience with implementations a plus.
* Expertise in Learning standards including using SCORM, AICC, and /or xAPI for learning data analysis preferred
* Reporting tools and experience in analysing large data sets and using the information for continuous improvements
* Proficiency with Microsoft Excel (including dynamic formula construction, nested formulas and VLOOKUP, Pivot Tables) and other Office products (Teams, Word, PowerPoint)
Knowledge, Skills and Abilities :
* Experience in computer systems validation, and learning management functional systems domain preferred
* Data Analysis - Performs data analysis in the context of tracking budget, penetration of trainings, talent
* High proficiency with Microsoft Office and demonstrated experience with reporting and presentation tools required
* Excellent written and verbal skills and the ability to communicate well with all levels of the organization
* Time Management - Ability to prioritize set goals and finish deliverables on time
* Demonstrates Entrepreneurship - Takes initiative, focuses on customers and improves performance
* Knowledge of principles, training methods, and techniques for adult learners
* Ability to take the initiative and lead the execution of small projects
* Excellent planning and organizational skills, with the proven ability to prioritize, handle multiple assignments and work accurately within tight timelines