Italian Speaking Customer Service - Remote after training

Descrizione del lavoro:

Italian-Speaking Customer Service Representative

Location: Athens, Greece (Remote in Greece after training)
Salary: Gross basic EUR1,045/month (14 salaries per year) + performance bonus up to EUR150/month
Work for a global leader in household products and appliances, specializing in vacuums. This role focuses on delivering outstanding customer service, assisting with sales, and providing technical support for customer inquiries.

Key Responsibilities:

* Respond to inbound customer calls regarding:
* Sales: Help with product purchases and recommendations.
* Aftersales: Address concerns or issues post-purchase.
* Product Enquiries: Provide detailed information about products.
* Delivery Questions: Resolve delivery-related queries.
* Use multiple internet-based applications and virtual desktop (VDI) tools to provide efficient customer solutions.
* Handle escalations by forwarding unresolved issues to the client.
* Gain hands-on product knowledge in an on-site lab equipped with the company's products.

Qualifications:

* Language Proficiency: Italian (C1+ minimum) and basic English skills.
* Experience: Previous experience in customer service or a related field is preferred.
* Technical Skills: Strong general computer skills and familiarity with virtual tools.

Work Schedule:

* Hours: Monday to Sunday, operating between 9 AM and 9 PM on rotational shifts.

Training & Work Arrangement:

* Training: On-site in Athens with access to product labs for practical knowledge.
* Post-Training: Work from home.

Benefits:

* Competitive salary with 14 monthly payments annually.
* Performance bonus of up to EUR150 per month.
* Represent a world-leading brand with robust training and product knowledge support.
* Flexible remote working arrangement after on-site training.
This role is ideal for someone with advanced Italian language skills, customer service experience, and a desire to work with a world-class brand in a flexible remote setup.
Would you like help preparing a tailored application or cover letter for this position