German Technical Support for Cloud Solutions

Descrizione del lavoro:

Do you have excellent communication skills in German? Are you into technology? This is definitely for you!
As a member of our German Technical Support team, you will be providing 24/7 help-desk support for users, helping them with their inquiries and technical issues via phone & e-mail, helping to build a better online user experience for millions of people all around the world.
Our client is an American company specializing in cloud storage services, offering online backup & files synchronization solutions.
(COMPANY NAME) connects customers with the world's top brands for more than 30 years. We proudly represent the leading global businesses.
A new career journey in an awarded working environment begins at the click of the "Apply for this job" button. Just push it!
What you will be doing:
* Provide 24/7 help-desk support via phone and email
* Follow company and client procedures and guidelines
* Be positive and proactive and have a desire for applying continuous improvement processes
* Exchange ideas and solutions with your colleagues!
Job Requirements:
* Excellent writing & verbal communication skills in German
* Good technical troubleshooting & problem-solving skills
* Technical background & familiarity with technology trends
* Experience in customer service will be appreciated
* Positive attitude & team spirit
What we offer:
* Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
* Competitive monthly salary + 2 extra salaries per year
* Referral Program: Bring your friends and receive great bonuses!
* Health care benefits and numerous other discounts
* Full training by certified instructors
* Professional growth & development opportunities
* Special events as well as community & social responsibility initiatives
* Free online Greek language courses
* State of the art premises, providing a great working environment with relaxing break areas
* Work for a Great Place to Work-Certified Company that fosters diversity
Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age