Customer Experience Consultant

Descrizione del lavoro:

This is a pipeline requisition for potential future openings. It does not indicate that a job opening currently exists at (COMPANY NAME) for this position. When a position becomes available that fits your background and experience, someone from our recruiting team will be in contact.

We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers' supply chain. We count on our people to make it happen. We're taking a big step on this journey: building one global organization. Carrying out a vital mission: support our employees, so they can best support our customers.

The Customer Experience Consultant will build strong relationships with customers to gain an understanding of their business, delivering excellent customer service and maximises sales opportunities.

We Offer:

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

Energizing and pioneering, this is also an environment that keeps you motivated. You'll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

We value the diversity of our talent and will always strive to recruit the best person for the job. We're proud of that and we see it as a genuine source of strength for building high performing teams.

Key responsibilities:

* Customer's business acumen and ability to know what factors drives the decision making.
* Onboard customers and build strong and collaborative relationship with both established and new customers.
* Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
* Understanding of external factors impacting Customer's supply Chain & understand their sense of urgency, service needs, drivers and desires.
* Ability to align with customer expectations upfront & to be able to respond with suggested solutions.
* Be fully responsible for customer satisfaction across (COMPANY NAME) product offering (own customers).
* Cross-sell & upsell Logistics and Services products to customers.
* Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.
* Willingness to go the extra mile towards the customers & with focus on providing solutions.
* In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal /external stakeholders.

We are looking for:

* Knowledge of shipping, supply chain or logistics industry.
* Excellent stakeholder management, interpersonal and communications skills.
* Energetic, well-organized and self-initiated.
* Analytical and problem-solving skills.
* Good process understanding &digital proficiency.
* Ability to work under pressure keeping quality in focus
* Strong execution mindset
* Strong cost conscious and optimization mindset
* English fluency

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(COMPANY NAME) is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. (COMPANY NAME) is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@(COMPANY NAME).com