Community Relations Specialist Brazil (December 2024)

Descrizione del lavoro:

About (COMPANY NAME)
(COMPANY NAME) is the world's leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.

Your Mission
We are looking for a Community Relations Specialist to join the Customer Service team at (COMPANY NAME). Their mission is to provide world class support to all our members: passengers and drivers, while working on high impact projects.

As a Community Relations Specialist, your role will be to assist the members in the LatAm Carpool market. You will be reporting to our Associate Manager Maria Elena de Olivieira working alongside a team of 11.

Your responsibilities

* Assist members via various channels: respond to member requests (tickets, social networks, moderation) with a high level of quality.
* Animate coaching sessions for internal team members.
* Contribute to the improvement of (COMPANY NAME) processes and policies: identify issues and bring them to the attention of relevant stakeholders, such as the Knowledge and Tech teams.
* Management of Slack channels relevant to the Community Relations team (social networks, trust and safety, etc.).
* Ensure the seamless operation of all activities, remaining adaptable to specific demands during periods of heightened necessity (periods of high activity, holidays, etc.)

Your qualifications

* Previous experience in customer service (at least 1 year).
* Excellent communication and active listening skills with a willingness to help others.
* A strong knowledge of the internet ecosystem and usage of MS Excel / Google Sheets at an intermediate / advanced level.
* Full working proficiency in English and Portuguese (Please send your CV in English).
* Fit with our BlaBlaPrinciples.
* Thriving in a collaborative, fast-growing and innovative environment.
* Ability to take ownership, aligned with business priorities.
* Nice to have: experience with the Salesforce platform and Spanish proficiency.

What we have to offer

* Full remote possible in the country of employment
* 4 additional weeks on top of legal maternity leaves
* Financial support for home office equipment (900BRL one shot)
* 30 days holidays per year (after 12 months)
* Local meal plan & public transport policy (CAJU card)
* Omint health plan, dentalcare, and life insurance
* Gympass access
* Relocation package and visa support
* Free unlimited carpooling & bus rides
* Personal growth via trainings, mentorship, and internal mobility programs- Employee Stock ownership plan
* Regular team building events
* Mental health support through Moka.care
* 1 day off per year to test our product
* 1 day per year for social engagements with non-profits

Interested in joining the ride?

* a 45-min video-call with your Talent Acquisition Manager to get to know you, understand your career expectations and answer your questions
* a fully remote exercise to evaluate your technical skills
* a 60-min video-call with our Associate Manager, Maria Elena de Oliveira, to deep dive into the role
* a 30-min video-call with our Senior Customer Operations Manager, Aline Salengro, for vision fit and rounding off the process

Our hiring process lasts on average 25-30 days, offers usually come within 48 hours.

Not sure yet? Check out our 100 reasons to join (COMPANY NAME)!

(COMPANY NAME) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you don't meet 100% of the qualifications outlined above, tell us why you'd still be a great fit for this role in your application