Customer operations (Service Delivery Intern)

Description du poste:

Company

RCI FS Ltd UK

Job Description

Mobilize FS is placing great focus on customer satisfaction and service delivery. In turn, all customer contact channels and our performance with meeting customer expectations is of paramount importance. As a Customer Service intern, you will be heavily involved in projects being led to improve and implement new infrastructure and processes for delivering this service.

In addition, you will be responsible for supporting the Service Delivery team with Development, Training & Quality, system maintenance and continuous improvement, systems and processes.

What will you do:
* Carry out all required reporting available to drive performance on a daily, weekly, monthly and annual basis.
* Continuous maintenance and improvement of CS Handbook site and data contained within it
* Scheduling of department training considering time, resource and availability constraints of a large team
* Working with the team leaders, consider the volume of contact through calls, email, survey escalation and new contact channels to review the forecasted staffing position to optimise performance.
* Act as a key co-ordinator for the continued implementation and support of platform delivery and increased channels
* Create and maintain project plans - following up actions
* Involvement in Customer Service operational meetings, assessing and working actions agreed on
* Involvement in Product meetings, assessing and working actions agreed on
* Minute taking in management meetings when required

What you will have:
* Strong written & oral communication
* Proficient in MS Word, Excel & Power Point
* Flexible & Innovative approach to decision making and problem solving
* Effective prioritisation, organization and time management skills
* Customer Focused - always consider the 'Customer Experience'
* Pro-active and resilient attitude
* Strong Interpersonal skills with the ability to work effectively with individuals at all levels and present to a variety of audiences including senior leaders

Who is Mobilize Financial Services?
We are the financial partner of (COMPANY NAME) group brands and we also operate for Nissan and non-Allianz brands. We aim to strengthen their profitable growth and reinforce customer satisfaction. We are a unique commercial brand to meet all customers car-related and mobility needs. As a partner who cares for all its customers, we build innovative financial services to create sustainable mobility for all.

How We Support Your Development:
At Mobilize Financial Services we believe in the power of continuous learning and personal growth. As we strive to cultivate a dynamic and innovative work environment, we recognise that investing in the development of our employees is paramount and everyone should have the opportunity and tools to thrive and reach their full potential. As a part of our team, you'll benefit from a variety of ongoing learning opportunities, including workshops, seminars, and online courses. Our mentorship program pairs employees with seasoned professionals who provide guidance tailored to individual career goals. Joining our supportive network means you'll be surrounded by colleagues dedicated to continuous improvement, fostering an environment where collaboration and growth thrive.

Mobilize Financial Services is an equal opportunity employer and is committed to providing a workplace that is inclusive and accessible to all. Should you require any reasonable adjustments to participate in the recruitment process or as part of your role, please let us know. Our aim is to ensure that every candidate and employee has the support they need to thrive and contribute to the best of their ability.

Job Family

Transverse

(COMPANY NAME) Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves.
We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc. If you have a disability or special need requiring layout of the workstation or work schedule, please let us know by completing this form.

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