Operations & Front Desk Intern (Unpaid)

Description du poste:

The International Rescue Committee ((COMPANY NAME)) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the (COMPANY NAME) is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, (COMPANY NAME) employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

BACKGROUND: The International Rescue Committee ((COMPANY NAME)) responds to the world's worst humanitarian crises and helps people to survive and rebuild their lives. At work in over 40 countries and 26 U.S. cities to restore safety, dignity and hope, the (COMPANY NAME) leads the way from harm to home.

SCOPE OF INTERN WORK: The Front Desk Volunteer will provide coverage for the reception desk, greet and direct client walk-ins, and schedule client appointments with appropriate staff. He/she will answer the (COMPANY NAME) in New Jersey's main telephone line, direct incoming calls as appropriate and assess documentation of clients to determine program eligibility. The Front Desk Volunteer will provide additional clerical assistance and support to (COMPANY NAME) staff in the office.

RESPONSIBILITIES:

* Perform reception duties such as greeting visitors to the office and connecting them to appropriate staff
* Assess documentation of visitors to determine eligibility of services
* Schedule appointments for all programs depending on eligibility of client
* Answer and direct incoming phone calls
* Assist staff with clerical and administrative duties
* Display sensitivity to cultural and personality differences of refugee clients. Respect their beliefs and values.
* Adhere to (COMPANY NAME) policies, particularly those related to confidentiality and client privacy.
* Communicate effectively in person and by telephone.
* Other related duties as assigned.

LEARNING OBJECTIVES:

* Understand scope of (COMPANY NAME) services and programs available for a variety of immigrant and refugee groups in New Jersey.

* Improve communication and customer service skills in a linguistically and culturally diverse environment.

* Learn about refugee resettlement issues and processes. Minimum Qualifications:

REQUIREMENTS:

* Previous administrative experience preferred
* Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook)
* Cultural sensitivity and detail oriented with the proven ability to meet deadlines
* Ability to effectively communicate and work as a team member in a cross-cultural environment;
* Ability to communicate clearly and effectively in English; additional fluency in Haitian Creole, Spanish, Arabic, Dari, Pashto, French, or Kiswahili preferred.
* Willing to learn about (COMPANY NAME) history, philosophy, global work, and local efforts.
* Willing to adhere to (COMPANY NAME) volunteer and workplace policies.

(COMPANY NAME) leading the way From Harm To Home.

Standard of Professional Conduct:The (COMPANY NAME) and the (COMPANY NAME) workers must adhere to the values and principles outlined in the (COMPANY NAME) Way - our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The (COMPANY NAME) is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The (COMPANY NAME) expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the (COMPANY NAME) persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures