IT Support Intern

Description du poste:

Job Description

Responsibilities include, but are not limited to:
* Manage orders, incidents, and problem management for desktop and service tickets (analysis, definition, support, solutions, improvement suggestions, and more).
* Respond to service issues and user requests in a timely manner within the defined SLA.
* Install hardware and software on computer devices and applications for iOS devices.
* Organize and maintain regular documentation for software, hardware, and tools.
* Manage hardware and software technical assets (including recharging) using relevant tools.
* Participate in new IT roll-out projects and follow up with users.
* Provide IT tool and service consultancy to customers.
* Resolve technical issues promptly using available resources within the company.
* Follow up with and communicate with external service providers regarding orders and deliveries

Profil requis du candidat:

Qualifications

* Bachelor's or Master's degree in Computer Science or a related field.
* Proficiency in Windows Operating Systems, client software, hardware IT equipment, MS365 (for use and user support), and basic server and network knowledge.
* Strong organizational and interpersonal skills, excellent time management, ability to work under pressure, flexibility to adapt to changes, and enjoyment in working in a multicultural environment.
* Excellent customer service skills for both face-to-face and remote customers.
* Fluent in English; Arabic is a plus