Customer Trainer

Description du poste:

Customer Trainer M/F/X

Within your #OneTeam

Within the customer care organization division of the (COMPANY NAME) Group, the Product Enablement team aims to deliver public events like technical trainings on our solutions to our customers, in order to accelerate the adoption of (COMPANY NAME) solutions by our customers.

The Product Enablement team is in charge of animating content in person or remotely to spread knowledge and technical expertise to our customers. Those activities contribute to the Group's growth.

Your main responsibilities

* Mission 1: Deliver and spread technical knowledge and expertise on (COMPANY NAME) products to our customers during public or private events : Tutorials, theoretical training with demo, Tech Labs, Webinars.

* Mission 2: Create technical training content on (COMPANY NAME) products, adapted to audiences and delivery modes (in-person, remote, eLearning).

* Mission 3: Develop skills and knowledge in one or more areas in order to keep up with the state of the art of (COMPANY NAME) solutions.

* Mission 4 : Evangelist role with customers.

Your future impact

In 6 months you will have accomplished

* You will have deliver and spread technical knowledge and expertise on (COMPANY NAME) products.

* You will have embrase the role of cloud evangelist for our customers.

And in 1 year you will have mastered

* You will have develop skills and knowledge in one or more areas in order to keep up with the state of the art of (COMPANY NAME) solutions.

* You will have create technical training content on (COMPANY NAME) products, adapted to audiences and delivery modes (in-person, remote, eLearning).

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Skills required

* Excellent oral communication.

* Proficient in the main pedagogical principles and animation techniques.

* Educational content designer.

* Knowledge of (COMPANY NAME) portfolio products or their equivalent at a hyperscaler (cloud providers), particularly in the public cloud universe (Compute, storage, network, Kubernetes, Database as a service, Artificial Intelligence, Identity and access management)