Customer Service Representative

Description du poste:

Customer Service Representative
Michelin, the Worldwide leader in Tires, is hiring!
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KEY EXPECTED ACHIEVEMENTS
Manage Order & delivery
* Captures, records and commits customer orders according to customer needs, agreement and defined service level
* Proposes product alternatives in case of phase-out or shortage
* If relevant, optimizes, plans and coordinates the delivery with customers and partners

Monitor Execution
* Handles customer orders portfolio and monitors execution
* Liaise with the relevant partners to ensure on-time deliveries and service commitment
* Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer
* Informs and follows up with customers

Manage Request
* Captures customer's requests & claims
* Analyses and provides issue resolution or appropriate answer
* Contacts, follows up and closes the loop with customer
* Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences.
* Shares recurring problems with the relevant internal partner(s) in order to find solutions

Support sales
* Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management

Apply and improve work methods
* Applies standards and procedures (including internal control rules & embargo ….).
* Contributes to continuous improvement to enhance work methods and customer satisfaction
Michelin is an equal employment opportunity employer of visible minorities, women, Indigenous persons and people with disabilities. If you need accommodation for any part of the employment application process because of a disability, please contact us at accommodations@michelin.com