Implementation Associate

Description du poste:

Redspher has over 40 years of experience in handling time-critical shipments throughout Europe and beyond. The company offers a seamless digital platform for both shippers and carriers to easily find, book and track solutions for time-sensitive shipments. By combining technology with Europe's most extensive carrier network and a team of +400 transport experts available 24/7, the company aims to deliver the best customer experience. Redspher consists of the following brands, all specialized in time-sensitive delivery: Easy4Pro, Easy2Go, Upela, Rubiwin, Flash, Schwerdtfeger and SpeedPack Europe. Site web:http://www.redspher.com
How to apply: Only applications via the form available here: https://forms.gle/Ex8cVaudiLqUAAnS8 will be accepted Easy4Pro transforms logistics with an innovative SaaS platform that blends regular freight, contracted on-demand, and spot buying to optimize procurement. We empower businesses to enhance efficiency, agility, and sustainability using real-time data, AI, and automation. Our platform enables smarter decision-making, reduces costs, increases flexibility, and promotes eco-friendly operations, helping companies thrive in a dynamic, fast-changing market while maintaining control and resilience. Fast-growing, cost-conscious and lean organization. In this role, you will report to the Implementation Manager. You will be the first employee in our Asian office (co-working one), this translates to a lot of opportunities, a lot of potential, and also a lot of engagement. Please only apply for this opening if you are ready to go this extra mile, to open the path for the following hirings to arrive and become a team together with you. What you will do: Implementation - Work closely with our customers in APAC to support the rolling out of Easy4Pro in their organization - Be the main contact for APAC customers - Analyze the Asian market and its opportunities - Provide training and support to users at the start phase - Pro-actively coordinate and plan tasks and be aware of all aspects of your customer's projects with a high level of organization Retention & Upselling - Customize our tool in close alignment with the customers' requirements and evaluate their needs to offer tailor-made solutions - Identify downtrading customers and take all necessary actions to ensure that their activity goes back to normal - Understand and identify possible improvement ideas to our product according to the Asian market's needs - Identify troubleshooting issues and coordinate with the helpdesk team to always keep improving our customers' journey - Monitor & update the CRM Other - Assist Easy4Pro to achieve the needed fit to market product for Asia - Produce all necessary tools, communication & materials to support the users' onboarding, training, retention & upselling - Support the Implementation Manager in daily project management - Support the Customer Success Agents in case of accrual workload

Profil requis du candidat:

Your profile: - Experience in logistics and supply chain - Must speak English and Mandarin/ Native Chines fluently. Other languages are an advantage. - Based in Malaysia, Kuala Lumpur - University Degree, B.S. or Master, business or entrepreneurship - Product knowledge to understand how to fit the market (experience in a tech-company is plus) - A self-starter who can demonstrate a high level of organization & independence - Strong client communication abilities and capacity to communicate regularly on the project follow up with diverse stakeholders - Strong analytical and problem-solving skills, customer-oriented - Experience in B2B selling digital/web applications tools - Experience in project management - Willing to travel within Asia - You are also dynamic, highly motivated, rigorous, team player, hands-on, customer-oriented, flexible, helicopter view, cost-conscious, and persuasive. What we offer: - A key role in a successful and financially stable start-up. You can be part of this process from an early stage and be an integral part of an exciting project. - An innovative product that is unique in the market and some showcases that prove its value at well-known blue chip companies like Adient or Faurecia. - A young and international team and a nice working environment