Operations Manager Client Lifecycle Management 80-100% (f/m/d)

Description du poste:

LGT Private Banking is a leading international private bank and independent family-owned business. Our thinking is long-term, and we strive to innovate. In recent years, we have grown strongly - in Europe and in Asia. To ensure we remain successful, one factor is crucial: digitalization. It is a key strategic priority in the coming years. We want to combine the best of the analog and digital worlds, in interdisciplinary and agile teams. Our goal: to create a truly personal customer experience thanks to state-of-the-art services.

Job Description

Join us at LGT Financial Services AG, where you will play a pivotal role in our mission to deliver outstanding financial services. As part of the professionalization of the operational management of our Client Lifecycle Management product, we are looking for a motivated Operations Manager. The product is responsible for the implementation and operation of all client lifecycle processes using a Business Process Management System. In collaboration with the product owners, you will help to further improve the operational processes and provide top-notch service to our internal customers.

What are your tasks?
* Management and continuous improvement of the support process and the operational management of our Client Lifecycle product.
* Planning management and daily support of the support team.
* Cross-product coordination of issues, troubleshooting, and knowledge sharing.
* Definition, visualization, and reporting of operational KPIs and SLAs.
* Coordination of urgent support cases.
* Monitoring of incidents and problems, including coordination of measures for resolution and stabilization.

Requirements

Your Profile
* Completed studies in Business Informatics or a comparable qualification.
* Several years of experience as an Operations Manager or in a comparable position.
* Strong problem-solving skills and experience in technical support.
* Knowledge of Avaloq and BPMS (e.g., Appway) is desirable.
* Team player and communicative, resilient personality with initiative, implementation strength, and high social competence.
* Systematic, structured, and independent working style.
* Good German and English skills, both written and spoken.

Contact Information

We are looking forward to receiving your online application.
For any further information please do not hesitate to contact us.
LGT Financial Services AG
Human ResourcesDiane Neff