Front Office Agent - INNSiDe Milano Torre GalFa

Description du poste:

"The world is yours with Meliá"

Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family.

It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.

Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá? 😉🌟

REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed.

Mission of the role: To manage properly all the activities related to Front Office Department

What will you have to do?

* Check-in and check-out hotel guests in a timely and professional manner.

* Process all payments according to established procedures.

* Welcome guests in a friendly, prompt, and professional manner

* Register guests, issue room keys and provide information on hotel services and room location

* Up-sell rooms when possible, to maximize hotel revenue

* Accurately process all cash and credit card transactions in accordance with established procedures

* Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

* Respond appropriately to guest complaints

* Make appropriate service recovery gestures in order to ensure total guest satisfaction.

* Perform other duties as assigned.

What are we looking for?

* Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.

* Must be fluent in English; other languages are preferred.

* 1-year experience in a fast environment in the same or similar position in a hotel/resort.

* Passionate for Hospitality and with a strong attitude to interpersonal relationships.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

If you want to be "Very Inspiring People", follow us on:

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