Brand Support Manager - W/M/X - Fixed Term Contract

Description du poste:

📄 JOB DESCRIPTION

* Explain and guide sellers through their onboarding process on our internal platforms on Brandsplace and resolve and assist them with technical issues

🎯 TASKS

* Reporting to Lead Brand Support, the responsibilities and duties are :

* Explain and guide the seller in his onboarding process to our internal platforms / BO: integration of the catalog in our tools, training on back offices, etc.;
* Find solutions adapted to the seller's profile on a technical level;
* Monitor and communicate on the progress of onboarding with the (COMPANY NAME) sales team;
* Resolve and assist sellers in the event of technical problems;
* Help and assist the seller with regard to the technical part in order to add new products to our permanent offer / catalogs;
* Help and assist the seller on the technical part when preparing connected flashes and campaigns;
* Closely follow the updates of our technical partners;
* Write and update documentation that can be shared internally and with sellers and proactively improve our processes.

👉 MUST HAVE skills

* You have initial experience in a level 1 technical support role and/or in customer relations.
* A good knowledge of the world of e-commerce and/or marketplaces is recommended.
* You have excellent organizational skills and know how to prioritize tasks.
* You also maintain excellent relationships with internal and external customers with good transversality.
* Able to identify and analyze technical problems, you are results-oriented and are in a process of continuous improvement.
* You have a good ability to train others on IT tools using language adapted to each interlocutor.
* Speak Spanish and English fluently.

✅ BENEFITS

* 👉Variable bonus
* 👉Flexible Office with up to 2 days at home
* 👉Online language learning Platform
* 👉Intensive workday on Friday
* 👉Health Insurance
* 👉Holidays: 27 days

⚙️RECRUITMENT PROCESS

* 1️⃣ HR Interview
* 2️⃣ Manager Interview

Tous nos postes sont ouverts aux personnes ayant des problèmes de santé ou des déficiences.

Nous sommes convaincus que c'est à vous de définir votre façon de travailler, de vous développer et de progresser. Chez (COMPANY NAME) nous vous garantissons que vous pourrez être vous-même ! Au service de la diversité et de l'inclusion, (COMPANY NAME) s'engage à examiner toutes les candidatures reçues sur un pied d'égalité.

🔗ENTREPRISE

Pour plus d'informations sur notre écosystème : https://careers.(COMPANY NAME).com/fr/home-page-fr