Technical Service Manager (Sao Paulo) - Enterprise Cloud Services

Description du poste:

We help the world run better

At (COMPANY NAME), we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

EXPECTATIONS AND TASKS

We are looking for an accomplished (COMPANY NAME) Technical Service Consultant who is well versed in delivering consistent, high-quality results to join our (COMPANY NAME) Enterprise Cloud Services team as a Technical Service Manager (TSM). You will contribute to (COMPANY NAME)'s global strategy by supporting our customers with their (COMPANY NAME) S/4 HANA adoption on their path to the Intelligent Enterprise as part of the (COMPANY NAME) Enterprise Cloud Services team.

Technical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their (COMPANY NAME) landscape. Your will act as a trusted technical advisor to our customers and partners. This includes analyzing customer's business requirements and problems and working across the (COMPANY NAME) Enterprise Cloud Services and other (COMPANY NAME) departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.

* Primary contact for customers for discussions​ about technology and innovations and serve as an escalation point person for technical issues​

* Understand the customer business, goals, and challenges to suggest solutions & services

* Identify and position offerings by (COMPANY NAME) Enterprise Cloud Services that deliver value to the customer​

* Offer comprehensive knowledge on (COMPANY NAME) S/4HANA architecture, conversion, migration path, methodology and tools.

* Understand the (COMPANY NAME) high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)

* Experience and knowledge in (COMPANY NAME) NetWeaver Administration, migration and upgrades

* Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes

* Understanding of various (COMPANY NAME) cloud solutions and integration scenarios of (COMPANY NAME) systems with BTP, Ariba, SuccessFactors etc. (good to have)

* Design optimal (COMPANY NAME) configuration to maximize system performance and availability.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

* Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management

* Solid know-how on (COMPANY NAME) Technologies and Products ((COMPANY NAME) certification highly beneficial),

* Hyperscalers certification (AWS, Azure, GCP) is a plus

* Analytical, solution-oriented and experience in working with cross-cultural teams

LANGUAGE SKILLS

* English (advanced/fluent written & spoken)

* Spanish is a plus

WORK EXPERIENCE

* Strong experience under (COMPANY NAME) Technical Administration Background (Preferably in the domain of (COMPANY NAME) Basis skill) and should have knowledge & experience on Administration and Operations of (COMPANY NAME) solutions.

* Among that, strong experience in customer facing role and should have excellent command on de-escalating the critical situations.

* Hands on experience with working knowledge of Unix/Linux flavors

* Hands on experience with working knowledge of (COMPANY NAME) HANA and Sybase databases

#ECSCareers

​Bring out your best

(COMPANY NAME) innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, (COMPANY NAME) has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At (COMPANY NAME), you can bring out your best.

We win with inclusion

(COMPANY NAME)'s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At (COMPANY NAME), we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

(COMPANY NAME) is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with (COMPANY NAME) and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@(COMPANY NAME).com

For (COMPANY NAME) employees: Only permanent roles are eligible for the (COMPANY NAME) Employee Referral Program, according to the eligibility rules set in the (COMPANY NAME) Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 389338 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Requisition ID: 389338

Posted Date: Jun 27, 2024

Work Area: Information Technology

Career Status: Professional

Employment Type: Regular Full Time

Expected Travel: 0 - 10%

Location:
Sao Paulo, BR, 04795-100