HelpDesk 1° Livello

Description du poste:

About Us: Amaris is a prestigious consulting player in IT sector, recognized for our strategic approach to business and infrastructure field. We are seeking a Helpdesk resource with a good background in infrastructure field to enhance our team's capabilities. Job Description: The resource will be integral to our operations, focusing on technical themes related to infrastructure processes and products. Your role will require specific process competencies, as you will be dealing with detailed technical aspects of both processes and products within the infrastructure sector. Key Responsibilities: Identifying hardware and software solutions Troubleshooting technical issues Diagnosing and repairing faults Installing and configuring hardware and software Providing timely and accurate customer feedback Talking customers through a series of actions to resolve a problem Following up with clients to ensure the problem is resolved Replacing or repairing the computer parts Providing support in the form of procedural documentation Managing multiple cases at one time Testing and evaluating new technologies Profile Requirements: Technical high-school diploma Prior experience in tech support, desktop support, or a similar role Proficiency in MS Office 365 / Google Suite Skills in active directory, DNS, SCCM Experience with remote desktop applications and help desk software Good knowledge of Italian and English both written and spoken Attention to detail and good problem-solving skills Excellent interpersonal skills Driving license and availability to business trips Full On-site (North-East of Milan) What we offer? Apprenticeship/Permanent Contract Ral: 20'000,00EUR Lunch vouchers of EUR8 per workday Travel reimbursement for travel from client based on distance Fondo Este Health insurance fund Free access to Mantu Academy platform (24/7) Access to Wellness platform (24/7) Psychological counseling Our ideal candidate recognizes in these values: Pioneer: Our spirit of entrepreneurial adventure is what brings us all together and leads us to success. Care: Care is the foundation of all relationships, trust enables us to promote freedom of expression, creativity, and innovation. Performance: This translates into a constant desire to move forward and never stop asking more of ourselves. Commitment: We do not just fulfil our commitments and work hard to achieve great results. Independence: (COMPANY NAME) belongs to those who created it and to those who develop it every day. You will join a certified Top Employer that supports its partners cross-sectors 360 degrees on the software lifecycle, providing solutions in different areas such as Strategy management, Data innovation, Business applications & Processes, Design & Development, Digital Workplace and Platform & Security. (COMPANY NAME) is an equal opportunity believer. We are committed to promoting all types of diversity within our teams and creating a work environment that is open to all. That is why we encourage eligible candidates to apply, regardless of their gender, sexual orientation, ethnicity, creed or religion, marital status, disability, or other characteristics