Intern - Junior (COMPANY NAME) Technology Support Engineer

Descripción del puesto:

We help the world run better

At (COMPANY NAME), we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Enterprise Cloud Services (ECS) runs the (COMPANY NAME) Cloud powered by HANA and is responsible for services and support for operations of customer business systems and applications embedded in an international delivery approach.
Beside day-to-day administration we are part of strategic projects for new technologies as reference for (COMPANY NAME) customers.
The ECS Delivery Team is currently located in Germany, India Mexico and Hungary and is now expanding its operations and support team to Romania.
ECS Delivery has 24/7 responsibility for incident Priority 1 and Priority 2 handling, escalations, problem management and continuous improvement. It is also the interface to (COMPANY NAME) Active Global Support and to Customer Operation Control Centers. Service and Demand Management for Tools & Processes used inside ECS organization. Interface to various (COMPANY NAME) development units, mainly Cloud Lifecycle Management tools
For our ECS Delivery location in Bucharest we are looking to build a new team of (COMPANY NAME) Technology Consultants to support the (COMPANY NAME) Cloud powered by HANA for customers across EMEA.

SUMMARY AND ROLE INFORMATION

As an (COMPANY NAME) Technology Support Engineer, you will:
* Work in shifts which may include weekends or public holidays as required by the project
* Deliver 1st and 2nd level support consulting services
* Be in direct contact with the customer via phone, email or ticketing system
* Be responsible for Service and support of (COMPANY NAME) Cloud powered by HANA Customer Landscapes
* Operate (COMPANY NAME) technology-based system landscapes to achieve ambitious SLA requirements
* Work in alignment with the company procedures to ensure an efficient and quality service
* Be responsible for proper documentation, definition of technical operational concepts and guidelines for the implemented (COMPANY NAME) landscapes
* Create and implement change request documentation

EXPERIENCE / ROLE REQUIREMENTS

* Bachelor (last year) or master's degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
* Good learning capabilities to be able to complete the (COMPANY NAME) BASIS Certification
* Knowledge of enterprise-level applications and understanding of Global Delivery model

Technical Skills (advantage)

* Previous relevant experience in Support Engineer, Database Administrator or BASIS consultant role
* (COMPANY NAME) BASIS - Strong Knowledge and Hands on experience of Technical Planning, Installations, Upgrades, Maintenance etc.,
* Technically fluent in Databases (Oracle/DB2/SQL Server/MaxDB/Sybase/HANA) administration, Operating Systems (Unix/Windows/Linux), hardware technologies (IBM, HP, Intel)
* Experience in Performance tuning, technical reviews and Audits
* Knowledge of High Availability/Disaster Recovery Strategy
* Knowledge of (COMPANY NAME) Technologies, e.g. (COMPANY NAME) Netweaver or HANA based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services.

Personal Skills

* Experience in communication with customers and managing expectations
* Strong customer focus and service minded
* Strong communication and networking skills
* Good analytical and solution-oriented thinking
* Good team player and ability to work effectively in international and virtual teams
* Continually develop (COMPANY NAME) solution core skills and business knowledge based on accumulated experience.
* Able to provide knowledge transfer from certain technology areas
* Proactive in learning and highly self-motivated
* Proficiency in written and spoken English

Note: Applicants might be asked to pass assessment as a mandatory part of the preliminary recruitment stage.
This is a (COMPANY NAME) global, strategic, paid internship placement that provides students with opportunities to find purpose in their careers.

​Bring out your best

(COMPANY NAME) innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, (COMPANY NAME) has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At (COMPANY NAME), you can bring out your best.

We win with inclusion

(COMPANY NAME)'s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At (COMPANY NAME), we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

(COMPANY NAME) is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with (COMPANY NAME) and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@(COMPANY NAME).com

For (COMPANY NAME) employees: Only permanent roles are eligible for the (COMPANY NAME) Employee Referral Program, according to the eligibility rules set in the (COMPANY NAME) Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 412112 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.

Requisition ID: 412112

Posted Date: Nov 28, 2024

Work Area: Information Technology

Career Status: Student

Employment Type: Limited Full Time

Expected Travel: 0 - 10%

Location:
Bucharest, RO, 0030144