Mid Office Support Intern

Descripción del puesto:

Mid Office Account Support Intern

We're seeking two motivated and detail-oriented Mid Office Account Support Interns to join our dynamic team of Account Managers at our Canary Wharf office. This paid 12 month internship offers a unique opportunity to gain hands-on experience in account management and client relations within a leading global insurance company.

The role:

As a Mid Office Account Support Intern, you'll assist the Account Management team in managing client requests, providing administrative support, and handling system related activities. Your role will be crucial in maintaining high levels of service in a changing and evolving IT environment.

What you will do:

* Team Support: Assist the experienced Mid Office Account Support team, Account Managers and Business Development Managers by managing workload. This includes managing inboxes and ticketing systems to ensure continuity of service for key clients.

* Second Line of Defence: Support the Mid Office Account Support team in acting as 2nd line of defence for ACMA and support on admin tasks and system functions to enable ACMA/RM to focus on client engagement.

* Query Management: Assist the Mid Office Account Support team in responding to level 2 queries on behalf of ACMA/RM when they're unavailable, Support ad hoc requests relating to the existing portfolio, which may involve direct engagement with customers via email and phone.

* New Business Support: Assist the Mid Office Account Support team helping the new business team driving through limit decisions for prospects, ledger matching and various ad hoc reports (CRA, Marketo etc.). Develop a strong understanding of systems, processes and departments (Compass, Ticketing, Workflows, Contacts etc) to manage workloads efficiently and ensure requests are responded to swiftly.

* Customer Focus: Maintain a high level of customer focus at all times and ensure any challenges are flagged to the management team as they arise.

Required skills:

* Strong organisational skills

* Efficient & accurate processing of administrative requests

* Excellent communication skills, both written and verbal

* Ability to engage with colleagues effectively across different functions and levels

* Willingness and ability to learn and engage on a broad range of technical topics

* Strong communication skills and customer focus

* Proficient on Excel, Outlook, Teams, and other key IT systems

What we offer:

* Life assurance

* Health cash plan

* 50% on your Car Insurance and up to 25% on Home Insurance through (COMPANY NAME) Partnership

* and much more!

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59989 | Sales & Distribution | Student | n.a. | (COMPANY NAME) Trade | Full-Time | Temporary

(COMPANY NAME) Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let's care for tomorrow.

We at (COMPANY NAME) believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

(COMPANY NAME) Trade is the trademark used to designate a range of services provided by Euler Hermes. We are the global leader in trade credit insurance and a recognized specialist in the areas of surety, collections, structured trade credit and political risk. Headquartered in Paris, we are present in more than 50 countries with 5,500 employees. In 2021, our global business transactions represented 931 billion Euro in exposure.

For more information, please visit www.(COMPANY NAME)-trade.com or our social media LinkedIn Twitter Instagram @AllianzTrade