CRM Administrator (Intern)- Marketing Operations

Descripción del puesto:

Company Description:

About (COMPANY NAME) Groupe
(COMPANY NAME) Groupe, known for its world-renowned creativity, best in class technology, digital and consulting expertise, is the world's third largest communications group in the world. With more than 80,000 people in over 100 countries, the Groupe has four Solution hubs: Creative with (COMPANY NAME) Communications, Media with (COMPANY NAME) Media, Digital business transformation with (COMPANY NAME) Sapient, and Health & Wellbeing with (COMPANY NAME) Health.
Since 2014 and the acquisition of Sapient, (COMPANY NAME) Groupe has undergone a profound transformation by scaling a new model connecting data, creativity and technology. We have continued on that journey with the 2019 acquisition of Epsilon to further scale our data led offering and provide true momentum to our clients own transformation.
This model, with a country led approach, is called the "Power of One" and gathers all the capabilities of the Groupe under one roof, putting clients at the core of the organisation.
It breaks down the silos between (COMPANY NAME) Communications, (COMPANY NAME) Media, (COMPANY NAME) Sapient, and (COMPANY NAME) Health making them work seamlessly and efficiently to help clients transform marketing and business at scale.
Never has our vision and drive for Power of One been as demonstrable as in the role of the Global and Regional Client lead. The (COMPANY NAME) Groupe is a brand led organisation powered by data driven global Practices and has our clients at the absolute core of our business. The role of a RCL is essential for driving growth, for understanding and leading our clients own transformation through delivering the true scale our agencies capabilities. A RCL sets the vision, builds a culture of collaboration and curates a team of experts from our whole Groupe to deliver on that promise. They are true leaders with responsibility for revenue, profitability and leading the relationship with our clients. We could not be more committed to delivering excellence and we articulate our approach to that as the following;

Clients Come First; The entire (COMPANY NAME) Groupe transformation was designed to put clients at the center of all we do. Their needs and objectives drive the solutions we provide in order to help them win and grow.
We are Seamless; We have created the powerful role of the Regional Client Leader. One person who acts as one point of access and one point of accountability to tap an 80,000-deep pool of talent - free from silos, legacy, and convention.
We are Frictionless; We have unified P&Ls and removed all operational barriers that enable true collaboration.
We are Modular; The core benefit of our new organization is not only in the depth and range of capability but, more importantly, in our ability to configure situationally; the ability to configure around individual client needs and an open architecture to plug & play world class partners when needed. Modularity is critical as it enables a future proof way for this organization support innovation now and keep pace the changes that show no sign of stopping.
We are United; By fusing together our creative, intelligence, and technology expertise, we are able to provide clients with transformative ideas and consumer experiences, unlike any other agency or holding company in the marketplace.

Job Description:

Digitas is a highly-caffeinated playground where brilliant minds come together to bring bold, award-winning ideas to life.
Paving the way is our Marketing Operations group, comprised of experts in cross-channel execution, data management, process design, assessment methodology, CRM, marketing automation, email tool implementation and usage, and data capture across all marketing channels.
The Marketing Operations team is dedicated to helping us transform the marketing landscape by bridging process and technology platforms to align with client creative, strategy, and business goals.
To help with this, we're looking for an outstanding CRM Administrator - someone who is passionate about how technology and marketing, working together to strategically solve our clients' business challenges.
Sound like you? Read on.

What you'll do:
As a CRM Administrator, you'll work closely with your manager to help design, execute, and manage cross-channel marketing programs on behalf of our clients, working with various technology platforms and vendor partners.
Day-to-day, your role includes:
Executing cross-channel execution for marketing communications on CRM Platform(s) including email, SMS, and Push Notifications
* Performing basic hygiene QC of test cases on out-going email, SMS or Push Notifications messages.
* Collaborating with internal teams effectively to understand the audiences & data and plan the strategic journey flow.
* Collaborating with internal teams to ensure CRM key performance indicators are captured and monitored.
* Working in an Agile team that owns integral parts of the system, designing and delivering quality stable solutions.
* Performing ongoing CRM platform administration.
* Supporting debugging, monitoring, and control during production, go-live and post-launch phases.

Qualifications:

We're looking for strong, impactful work experience, which typically includes:
* Studied in a related field like IT, Data, Creative, or Marketing.
* HTML & CSS basics.
* Proficient and familiar working in a technical & digital environment.
* Proficient with Microsoft business applications (Word, Excel, PowerPoint).
* Detail oriented, organized, and a multi-tasker.
* The ability to work productively as part of an Agile team.
* Ability to work independently, and collaboratively in a cross-cultural and global environment.
* A desire to continually improve how you and your teamwork.
* As training will be provided, willing to learn and pick up new technologies.

Additional Information:

About Digitas
Digitas is The Connected Marketing Agency, committed to helping brands better connect with people through Truth. Connection. Wonder. With diverse expertise in data, strategy, creative, media, and tech, we work across capabilities and continents to make better connections and achieve ambitious outcomes through ideas that excite, provoke and inspire. Curious and fully transparent, we are always examining real human behavior to create authentic connections-between brands and consumers, clients and partners, and ideas and outcomes. Digitas has 3,300 employees across 12 countries and 24 offices, with an extended network via (COMPANY NAME) Media of over 23,500 employees present in more than 100 countries worldwide. To connect with Digitas or learn more, visit www.digitas.com