DTIT Workplace Service Manager - Trainee

Descripción del puesto:

OUR STORY
At ST, we believe in the power of technology to drive innovation and make a positive impact on people, business, and society. We are a global semiconductor company, and our advanced technology & chips forms the hidden part of the world we live in today.
When you join ST, you will be part of a global business of more than 115+ nationalities and present in 40 countries, 50,000+, diverse and dedicated creators & makers of technology around the world!
Developing technologies takes more than talent: it takes amazing people who understands collaboration and respect. People with passion and desire to disrupt the status quo, push boundaries and drive innovation - whilst unlocking your own potential.

Working at ST means innovating for a future that we want to make smarter, greener, in a responsible and sustainable way. Our technology starts with you. Join us and start the future!
YOUR ROLE
The trainee will learn how:
* workplace service manager acts in linking company projects and programs, internal customers, IT resources and solution and external subcontractors running Telecom and Workplace Managed Services and Solutions.
* to be responsible to ensure our ST colleagues are being able to work in a secured environment from anywhere.
* the Workplace Service Manager is ensuring also that ST third parties agreed targets (SLO/SLA) and conditions are met over the site(s) under responsibility on behalf of Infrastructure & Service Management organization.
* The workplace service manager, with a strong focus on customer is also responsible for, PC and printers fleet management, Service Improvement initiatives, vendor performance management.
There will be opportunities in Agrate. Castelletto and Catania sites.

DESIRED SKILLS & EXPERIENCES
* Technical skills and knowledge of infrastructure, telecom and workplace services and solutions, office automation tools, smart mobile devices,
and unified communication tools.
* awareness on contractual KPIs at targeted level (SLA, other KPIs)
* English is a must along with Italian as mother tongue language
* Sufficient organizational skills with the ability to manage multiple priorities.
* Familiar with ITIL V4, Lean Methodologies and other service management best practices.
* Professional behavior, results oriented, problem solving, end users oriented. keen to learn and take responsibilities, open minded.
* Bachelor's/Master's degree preferably on Computer Science

We encourage candidates who may not meet every single requirement to apply, as we appreciate diverse perspectives and provide opportunities for growth and learning. Diversity, Equity and Inclusion (DEI) is part of our company culture. Our DEI vision is, "At ST, you can be the true version of yourself", we value all employee contributions and have zero tolerance for any kind of discrimination.

Joining us is also about a greater work-life balance and workplace with equal opportunities. Dedicated Employee Resource Groups for women and LGBTQIA+, hybrid work arrangements are amongst the many DEI & Sustainability initiatives that make us a great place to evolve your career.
To discover more, visit st.com/careers