Workflow Intern - People and Organizational Performance

Descripción del puesto:

You will be managing request flows, playing a dispatcher role during the Americas time zone. In this capacity, you will act like the first port of call for all POP questions coming from consulting teams, and be involved in scoping of requests, clarifying doubts on the request, managing process around communicating with consulting teams, setting expectations around deliverables and timelines, and allocating work to available researchers. You will also work with dispatchers from other regions, to ensure consistency in dispatching processes and to make improvements, also handle low complexity requests depending on bandwidth.

You will analyze trends from requests received (tracker analyses), including tracking of all requests to identify patterns in the requests we receive from consultants and inform researchers of where knowledge should be codified. You will also alert leadership of requests coming from priority CSTs. You will work very closely with your Org counterpart in the other hub.

You will be codifying knowledge and maintaining specific assets, very closely involved in driving our knowledge codification process which would involve connecting with consulting teams, debriefing their engagement experience, sanitizing their information, and creating a shareable case. You can also play a crucial role in building and managing knowledge assets in the practice (for e.g., developing benchmarks, best practice methodology, etc.). You will also be involved on creating newsletters and contribute to building and maintaining our knowledge sharing platform on core organization topics

Requerimientos del candidato/a:

* University degree and excellent academic record required: psychology, administration, business, HR, etc.
* Program management and stakeholder management
* Business knowledge with good analytical skills and proficiency in MS Office (Excel, Word, PowerPoint)
* Clear, decisive decision-making skills
* Problem solving; in specific scoping and structuring
* Strong written and verbal communication skills in English - able to convey key information clearly and concisely through a variety of communication channels
* A "can-do" attitude, willingness to take initiative, and a proactive approach to practice and team support
* Ability to understand and comprehend complex problems and issues at hand
* Ability to deal with ambiguity and be comfortable with it, managing it independently
* Team player with ability to interact effectively with all tenure levels, specially senior colleagues
* Strong customer service orientation
* Willingness to work in a highly demanding and result-oriented team environment