SAP China iXp Intern - SAP Cloud Support Engineering Intern - Japanese Speaking - Shanghai

Descripción del puesto:

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the SAP Internship Experience Program:

The SAP Internship Experience Program is SAP's global, paid internship program that provides university students with the opportunities to find purpose in their careers.

Three reasons to intern at SAP

* Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.

* Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.

* Gain visibility: with SAP Internship Experience Program in your title, you'll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

What you'll do:

* Analyze and resolve customer messages by means of knowledge databases and/or verifying customizing entries or hardware parameters.

* Provide recommendations for improvement regarding Product and Support process to Development Support.

* Provide consulting for customers on procedural issues and queries.

* Share knowledge with the team.

* Maintain Technical Knowledge Database.

What you bring:

We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

EDUCATION

* Second year of Master Student candidates which can meet 4 days full time per week and can last for at least six months.

* No specific requirements about major, in IT, engineering, science and other relevant disciplines are preferable

* Enrolled as full-time student

SKILLS

* Sound language skills in both Japanese and English languages.

* Excellent interpersonal and communication skills (oral/written).

* Good knowledge in computer network, cloud computing and mobile technologies etc. will be a plus.

* Good knowledge in Business Application is a plus.

MINDSETS

* Strong customer and quality focus

* Good team player

* Proactive work attitude to drive project/task from start to completion

* Demonstrated problem solving/analytical skills

* Willing to learn new knowledge and take challenging tasks

* Able to handle multiple tasks in parallel

* Self-motivated and goal achiever without close supervision

* High level of mental maturity

WORK EXPERIENCE

* Not required

* Previous internship or working experience on a customer facing position is a plus.

Meet your team:

SAP Product Support makes sure that the core business processes of our customers run efficiently. We help our customers to reduce the total cost of ownership and maximize the return on investment of their SAP Cloud solutions. As a Cloud Support Engineer, you will enable customers to implement and operate their SAP Cloud solutions efficiently by providing state-of-the-art support services. In support capacity, you will be responsible for the root-cause analysis of product and configuration issues and solving incoming customer problems, which are reported online through CRM System or in direct contact with the customer. This will, at times, involve liaising with development. Utilizing teamwork, knowledge databases, problem simulation and working remotely on customer systems, we resolve issues while achieving excellent customer satisfaction and maximizing SAP's value for the customer. You will be part of a team tasked with developing SAP Support Processes. As such you will need to have an open mind, be very flexible and drive ideas on how to use the latest technology to optimize our customer support.

We are looking for energetic and innovative talents to build SAP Cloud Support in China, one of Global support delivery centers.

SAP Cloud Support covers all on-demand products from SAP, such as SAP SuccessFactor, Business ByDesign, SAP C4HANA Sales/Service etc.

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​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 412746 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.

Requisition ID: 412746

Posted Date: Dec 4, 2024

Work Area: Customer Service and Support

Career Status: Student

Employment Type: Limited Full Time

Expected Travel: 0 - 10%

Location:
Shanghai, CN, 201203