Customer Service Apprenticeship

Descripción del puesto:

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Service Apprentice and you will have the opportunity to gain valuable experience in one of the world's leading healthcare companies, combining paid on-the-job learning with a formal Level 3 qualification with a Top 100 Apprenticeship Employer. This role will ensure you work across functions to focus on giving you the skills for a future role in our Customer Care Centre based in Camberley, Surrey.

Our Customer Care team of 55 highly motivated multi skilled employees are the central hub that keeps our business ticking. It is the main point of contact for all of our UK NHS customers and forms a vital part of our service operation. During the apprenticeship you will rotate around several functions ensuring you gain knowledge and understanding of the customer journey. You will gain exposure to general administration tasks, logistics, call handling, IT and more whilst supporting the business in an administrative function. You will have the opportunity to interact with all levels of employees, both internal and field based.

Your role:

* You will support customers (internal and external) via phone and email, resolving queries and booking in both preventative and unplanned maintenance
* You will work with internal stakeholders to manage holiday and training requests and logging sickness
* You will learn how to log and manage service tickets in an IT system
* You will work with the admin team to complete actions for new hires and ordering equipment, and to support ongoing/future projects
* You will also support the logistics department

During this 18 month apprenticeship you will also complete learning modules and projects, and work towards achieving a Level 3 Customer Service apprenticeship qualification, building a portfolio of work to support your final end point assessment whilst guided by our dedicated apprenticeships team.

You will also complete various (COMPANY NAME) Healthineers courses such as (COMPANY NAME) accredited communication training to support your development within the business.

About you:

* You should have an interest in working in a customer-facing role and interacting with people on a daily basis
* You should have excellent communication and interpersonal skills
* You should have a proactive, team-oriented attitude with a willingness to learn and take initiative
* You will have (or be working towards) 5 GCSEs, including Maths and English, at Grade C (Grade 4) or above.

You must also have eligibility to work in the UK for the duration of the 18 month apprenticeship and meet the Department for Education and Skills funding rules, including residency criteria.

We are a proudly ranked in the Top 100 Employers at Rate My Apprenticeship, based on anonymous reviews submitted by our own Apprentices.

To find out more about our Company, our Culture, and our commitment to Sustainability and Diversity, Equity & Inclusion, please visit our website.

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join (COMPANY NAME) Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site here.

As an equal opportunity employer, we are welcome applications from individuals with disabilities. In Great Britain & Ireland we are Committed to becoming a Disability Confident Employer.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.

Early Careers recruitment process:

* During our Selection and Assessment process for Early Careers, we like to give our candidates the best chance to showcase their potential by using a variety of assessment types.
* To support the shortlisting process for our Early Careers roles, and to enable candidates to showcase their potential beyond what is on their CV, we will often make use of online assessments or/and on-demand video assessments.
* Further assessment will take the form of an interview or assessment centre. Assessment centres typically include some combination of activities such as group problem-solving tasks, individual interviews, presentations and in-tray exercises. Interviews are typically competency based.
* In most cases we try to hold these final stage interviews or assessments in person where possible, to enable candidates to meet our team and get to understand a little bit more about what we do and what it might be like to work for us.

To all recruitment agencies:

(COMPANY NAME) Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.

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