Fraud & Risk Investigator I

Descripción del puesto:

(COMPANY NAME) Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

Within (COMPANY NAME) Group, the Fraud Operations department is part of the eCommerce Risk Team. Our mission is to develop and own the strategies that protect (COMPANY NAME) Group from financial loss and/or brand damage across all brands and channels from fraudulent activity 24 hours a day/365 day a year. Our scope of responsibilities covers both leisure and business travelers with tastes and budgets ranging from modest to luxury, from nearly every continent to thousands of hotels and vacation rentals, hundreds of airlines, thousands of activities, and dozens of car rental companies.

We are seeking a Fraud Investigator who is highly motivated, goal-oriented, has a can-do mentality to mitigate fraudulent purchases on all points of sale world-wide. The Fraud Investigator reviews high-risk purchases/transactions, via real-time queues and after-the-fact reports, to identify unauthorized purchases and decision if transactions are fraudulent or not. The e-Commerce Risk and Fraud team is staffed 24 hours a day. Applicants must be flexible with their schedule, work early shifts, weekends and on public holidays.

If you have great customer service skills, an analytical approach, and are passionate about saving the company's money, then this job might be for you!

What you'll do:

* Expected to understand and recognize communicated fraud trends when encountered in daily case management
* Capable of making reasoned decisions on individual cases with ambiguous or conflicting information, which may include overturning other decisions when appropriate
* Maintains or exceeds established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses
* Implement standard SQL database queries to retrieve data and produce standardized reports
* Assists in the identification and escalation of bugs, fraud data, abnormalities, and technical problems
* Assist with or perform special projects in a timely manner, as needed
* Consistently meets or exceeds required performance standards
* Collaborates with peers and leadership by communicating fraud trends and sharing ideas and information in a constructive and positive manner

Who you are:

* Ability to make data-driven decisions
* Risk analysis, KYC, or online fraud prevention experience a plus
* Associates degree or equivalent experience
* Strong internet research, Microsoft Office, and overall PC skills. Any SQL experience is a plus
* Fluent in English, both verbal and written
* Requires shift work, including weekends, non-business hours (6AM start) and holidays
* Hybrid work is offered after the post-training period. Requires in-office presence during the initial 3 months of Training and ramp-up phase

#LI-JH3

(COMPANY NAME) is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age..

Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

(COMPANY NAME) Group's family of brands includes: Brand (COMPANY NAME)®, Hotels.com®, (COMPANY NAME)® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, (COMPANY NAME) Group™ Media Solutions, (COMPANY NAME) Local Expert®, CarRentals.com™, and (COMPANY NAME) Cruises™. © 2024 (COMPANY NAME), Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at (COMPANY NAME) Group will always come from (COMPANY NAME) Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. (COMPANY NAME) Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at (COMPANY NAME) Group is careers.expediagroup.com/jobs.
(COMPANY NAME) is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age