Windows Devices & Deployment Support Engineer

Descripción del puesto:

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Windows Devices & Deployment Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage (COMPANY NAME)'s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

This role is flexible in that you can work up to 50% from home.

(COMPANY NAME)'s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Response and Resolution:
* You will own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
Readiness:
* You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
* You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
Product/Process Improvement:
* You engage with (COMPANY NAME) Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving (COMPANY NAME) product improvements

Requerimientos del candidato/a:

Required Qualifications:

* Experience and advanced knowledge in configuring, administrating and troubleshooting of (COMPANY NAME)® Windows Products including, Windows Server 2008/R2/Windows 7, Windows Server 2012/R2/Win8/Win8.1, Windows 10/Server 2016/Server 2019.
* Experience with any of the following technologies:
* (COMPANY NAME) Deployment Toolkit
* Installing and troubleshooting Windows Update and WSUS
* Windows Activation and Licensing
* Bitlocker Administration and Management.
* Windows Installation and Setup Issues (In Place Upgrade)
* Devices and Driver Installation issues on Windows
PreferredQualifications:

* Industry experience with troubleshooting tools and log reviews.
* Knowledge of Datacenter technologies (Administration of Operating Systems, Virtualization, Storage, Backup, Failover Clustering, Update Services).
* Knowledge of Desktop technologies (Setup and Deployment, Activation, Servicing Windows, Bitlocker encryption, Devices).
* Knowledge of Windows debugging and Windows Internals and debugging is a plus.
* Language Qualification: English Language: confident in reading, writing and speaking OR fluent in German, French, Italian OR Arabic.

(COMPANY NAME) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with (COMPANY NAME) and the country where you work