Support Engineer

Descripción del puesto:

Grow with us

About this opportunity:
Ericsson is the leading vendor of Mobile Core network products, and our customers are now transitioning from 4G to 5G. With more customers and an increased need to support 5G launches we need to strengthen our Customer Support team for the existing 4G and the new 5G portfolio including 4G MME and EPG, 5G PCC and PCG products. Our customers include the leading mobile network operators across the globe.

What you will do:
* Manage trouble tickets from our customers
* Work effectively in a team to analyze, troubleshoot and resolve wide range of technical issues
* Proactively support product development team by feeding experience from working with customers and customer installations
* Provide technical support for Ericsson project teams
* Be part of task force teams and on call roster as requested
* Flexibility to travel may be required from time to time

The skills you bring:
* Education: BSC, MSC in engineering, IT or in natural sciences
* Working independently, taking responsibility
* Teamwork including virtual teamwork in multi country and multi-cultural teams covering whole Network and multiple product teams
* Knowledge sharing skills and readiness
* Business understanding
* Delivering results and meeting customer expectations
* Planning and organizing
* Good understanding of IP Networking and Cloud Native technologies
* Mobile packet core knowledge is a major advantage
* C++, Python knowledge is an advantage
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

Primary country and city: Hungary (HU) || Budapest
Job details: Support Engineer