Customer Service & Credit Collection - Asia

Descripción del puesto:

(COMPANY NAME) Group

Con sede en Barcelona y fundado en 1964, (COMPANY NAME) Group es el primer grupo nupcial global que está dando forma al futuro de nuestra industria para cada novia.
Nuestro equipo, con alrededor de 1.000 personas empleadas, está unido por una pasión y motivación compartidas para hacer que cada mujer sea verdaderamente feliz.
Somos un grupo de marcas pioneras en novias, cada una conocida por la creatividad de nuestra innovación: (COMPANY NAME), Vera Wang Bride, St Patrick, White One, Nicole y Ladybird.
Los vestidos de novia y fiesta del Grupo se venden en más de 105 países a través de una red de 100 tiendas y más de 4.000 puntos de venta.
¡Te invitamos a experimentar la magia del mundo nupcial!

Descripción de la oferta

We at (COMPANY NAME) GROUP, Global leader in the Bridal industry with HQ in Barcelona, are currently looking for a talented and outstanding Customer Service & Credit Collection (Asia) to join our Customer Service Team.

Principal functions:
* Control, claim and monitoring of accounts receivable statements, both credit clients and prepaid clients.
* Review of credit limits according to company credit policies.
* Coordination and resolution of incidents with the different Departments (Customer Service, logistics, commercial, etc).
* Management of the portfolio.
* Accounting for customer payments.
* Secure and execute billing.
* Opening and maintenance of customer accounts in the system.
* Preparation of reporting of the assigned market (China and ROA).
* Assist customers and Sales representatives.
* Answer phone calls to assist customers calling in with inquiries.
* Resolve product or service problems by clarifying the customer's complaint, provide the best solution to solve the problem, expedite correction or adjustment and follow up to ensure resolution. To achieve this, the person hired will have to work closely with our Logistics, Accounting, Production and Sales Team.
* Provide customers with timely and accurate information, order status and product knowledge inquiries.
* Follow-up on any issue until they are fully resolved.
* Attendance at SHOWROOMS for sales support.

Requisitos

* At least 1-3 years of work experience in B2B Customer Service/Credit Collection within Wholesale Fashion/Bridal industry preferred.
* Mandarin, English and Spanish speaker (Proficiency or advanced).
* Strong client-facing and communication skills.
* Excellent knowledge of the Microsoft Office Package, M3 and CLIMA knowledge preferred.
* Team player, enthusiastic, accurate and commercially oriented.
* Hands-on mentality and a proactive attitude towards work.
* Advanced troubleshooting and multi-tasking skills.
* Requires friendly, professional etiquette and courtesy in interfacing with customers on the telephone.
* Availability to work from 7.00am to 3.00pm.
WHAT DOES (COMPANY NAME) GROUP OFFER?
* Ethical workplace environment that embraces the diversity that makes us special. Having to opportunity to join our CSR strategy focused on women empowerment, environmental sustainability, and community impact.
* Benefits to improve work-life balance: flexibility on entry and exit.
* Possibility to join our flexible remuneration plan, which includes health insurance, transport tickets, nursery school tickets, and training related to our business.
* Company canteen with subsidized meals.
* Team building activities to promote our companies' values: respect, innovation. empowerment, performance driven and teamwork.
* Private parking.
If you fit with the requirements and (COMPANY NAME) GROUP's values, do not hesitate to apply to this role