Customer Service Executive

Job Description:

YOUR MISSION

The Customer Service Representative will execute "Order to Cash Process" in the country according to Iberia Sales Strategy. She/he is responsible to fulfill Customers (Retailers) service level agreements and KPIs execution across the country in alignment with Sales strategy.
* Issuance and Management of Credit and Debit Notes.
* Telephone customer service + CRM registration and management.
* Management of customer complaints to find the root cause and lead with the different responsible for the implementation of corrective action to be determined.
* Management of customer master data (creation, deletion, and modification of sold to and ship to) - Argos.
* Documenting area processes (e.g., return process for defective and missing merchandise, approval matrix, reasons, claim lead times from invoice date, claim entry in CRM, etc.).
* Order Entry Support: Serve as a backup for order processing tasks
* Standardizing communication channels with our internal and external customers.
* Implementation of process improvements for returns, standardizing processes, and reporting.

YOUR TALENT

Education required:
University degree preferably Business Administration or related field preferred.

Experience:
Preferably, over 2-3 years Customer Service experience in Sporting Goods industry or FMCG

Required skills
* Experience in management tools: Excel, SAP, CRM or similar.
* Process Documentation: Ability to document processes in detail.
* Data Analysis: Development and interpretation of reports in different tools (Excel, Power bi preferably).
* Communication: Ability to communicate effectively with internal and external interlocutors.
* Languages: Spanish, English, Catalan (preferably) and Portuguese.

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application