Sales Support Specialist

Job Description:

At Corbion, we exist to champion preservation in all its forms, preserving food and food production, health, and our planet.

At Corbion we use our unique expertise in fermentation and other processes to deliver sustainable solutions for the preservation of food and food production, health, and our planet.

Armed with deep application and product knowledge, and inspired to leverage nature's ingenuity through science, we help manufacturers differentiate products in diverse markets that include food, home & personal care, animal nutrition, pharmaceuticals, electronics, medical devices, and bioplastics.

As our Sales Support Specialist, you are the extension of our sales team. You collaborate closely with our sales managers and you take care of developing and adding value to the relationships with our customers. You commit to managing and maintaining customer satisfaction, loyalty and profitability throughout the customer order process.

This position is based in Gorinchem, The Netherlands and reports to the Sales Support Teamlead.

Responsibilities

* Developing relationships with our customers in collaboration with the sales managers.

* Providing a hassle free buying experience to our customers.

* Proactively take on a sales support role by pulling sales orders from existing customers (forecast to delivery)

* Analyzing order patterns, suggesting improvements and flagging deviations

* Managing light accounts and supporting sales managers

* Problem solving: handling of complaints and incidents, including progress monitoring and follow-up

* Order entry, Issuing credits, timely and accurate invoicing

* Keeping price information up to date

* Maintaining customer database

* Collecting and analyzing data for optimization

Requirements

We are looking for a proactive and sales oriented Sales Support Specialist who will go the extra mile to ensure customer satisfaction as well as profitability.

A successful candidate will also have:

* Passion for building and maintaining customer relations and satisfaction

* A Bachelor's degree in international commerce or equivalent experience.

* Experience in a customer facing role in a business to business environment

* You speak and read English, on a professional level. German is a plus

* Experience in the manufacturing industry is advantageous

* Knowledge of Microsoft applications including Excel, Outlook, PowerPoint, and Word. Experience with SAP is highly beneficial

* The ability to multi-task and work cross-functionally

* Strong commercial skills and social abilities

* You are able to commute to our Gorinchem office in the Netherlands

About Corbion

Corbion is the global market leader in lactic acid and its derivatives, and a leading supplier of emulsifiers, functional enzyme blends, minerals, vitamins, and algae ingredients. We use our unique expertise in fermentation and other processes to deliver sustainable solutions for the preservation of food and food production, health, and our planet. For over 100 years, we have been uncompromising in our commitment to safety, quality, innovation and performance. Drawing on our deep application and product knowledge, we work side-by-side with customers to make our cutting-edge technologies work for them. Our solutions help differentiate products in markets such as food, home & personal care, animal nutrition, pharmaceuticals, medical devices, and bioplastics. In 2023, Corbion generated annual sales of EUR1,443.8 million and had a workforce of 2,727 FTE. Corbion is listed on Euronext Amsterdam. For more information: www.corbion.com

Corbion does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. All candidates must be submitted by approved Corbion vendors who have been expressly requested to make a submission by our Talent Acquisition team for a specific job opening. No placement fees will be paid to any firm unless such a request has been made by the Corbion Talent Acquisition team and such candidate was submitted to the Corbion Talent Acquisition Team