Customer Support Analyst

Job Description:

Are you ready to learn fast and have a real impact on the company?
Join (COMPANY NAME), a growing software company with a killer product,
a huge global community, as well as a fun and exciting work environment. Apply Now! Check Average Salaries Survival Guide

Users of the Product
7,000,000

Company Growth
60% Year over year

Company Maturity
Profitable

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What you will do:

As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing customers. Our goal is to make our customers happy by solving their issues and giving them a good quality service.
Your mission will consist of helping our software's users by investigating to provide them the perfect answer to their questions. When a customer's request comes in, through ticketing (emailing system), you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of request.
Indeed, you will closely collaborate with internal teams such as Consultants, Sales or Developers.

Business Knowledge

Technical Skills

Autonomy

Variability of the Job

Quality of Product / Tools

Responsibilities
* Help customers with their use of (COMPANY NAME) Business Apps
* Solve functional problems by investigating
* Ensure customers' satisfaction
* Improve customers's experience
* Contribute to the improvement of our product & all documentation

Must Have
* Degree or experience related to Business
* Fluent in French & English
* Valid work permit for Luxembourg
* IT & Business Affinity
* Customer oriented & Solution minded
* Autonomous and fast learner

Nice to Have
* Any other European Languages (Dutch, German, Spanish, ...) is a +
* Good knowledge of business processes
* Technical knowledge (XML, Python, JS)

What's great in the job?

You will start your on-boarding with 2 weeks of intensive functional training with a final certification. You will be glad to contribute to the improvement of our software (COMPANY NAME) by escalating good feedback.

In a nutshell, you will be the key point between the end-users and (COMPANY NAME). We count on you to give our customers the best support experience they have ever had. None of your work days will be the same, guarantee!

The (COMPANY NAME) culture
Building a company we love. READ

Who is your manager?
Being a team leader at (COMPANY NAME). READ

The founder's story
From 1 to 250 employees in 5 years. READ

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Working in our Support team allowed me to have a deeper knowledge of the (COMPANY NAME). Helping the clients is the heart of my job. Being able to make them happy by answering their question(s) or solving their issue(s) is the best reward!
Zola * Customer Support Analyst at (COMPANY NAME)

The best part of my job is that you get a double satisfaction everyday: Helping the customer at the same time that you are solving challenges. Of course working in a great environment where your colleagues are your friends helps a lot! You cannot get bored in a job where everyday is different but always fun!
Inès * Customer Support Analyst at (COMPANY NAME)
Précédent
Suivant

What we offer.

Exchange Program
Apply to a similar position in another offices (Belgium, Luxembourg, San Francisco, New-York, India, Hong Kong, Dubai, Mexico, Anvers) Our offices

Sponsored Events
Monthly drinks,
several team buildings Pictures

Evolution
Opportunities for development and training 📈

Sport Activities
Play any sport with colleagues
and (COMPANY NAME) pays the bill.

Eat & Drink
Basket of fruit, coffee, soups,
pantry snacks