Boutique Manager

Job Description:

How will you make an impact? You will:

* Achieve or surpass monthly and yearly sales targets of the boutique, meeting or exceeding the KPI's set by the Retail Management. Establish budget, track sales and expenses. Maintain budget and related costs within established guidelines. Develop and implement the boutique action plan with the commercial department with a focus on the business development

* Guarantee the implementation and regular monitoring of the Boutique action plan. Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through, audits. Together with the Visual Merchandising Team, ensure that the standards on store image are kept according to Company guidelines and coordinate the proper training for sales staff

* Lead and motivate the team to accomplish and maximize the sales target and retail KPIs

* Ensure that each customer receives outstanding standards, solid product knowledge and all other components of Customer Service, build strong customer relationships and enhance loyalty. Act as a Brand Ambassador when representing the Brand at meetings, events (local & international) and other work-related functions. Acquire a relevant customer database, convert into sales transaction and retain the customer for future transactions and monitor & execute the Boutique CRM program

* Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned. Define and communicate missions and objectives of all team members, clearly establishing priorities and reasonable deadlines, acting as a coach and assisting the colleagues in operations, sales and training. Fosters a cooperative and harmonious working climate to maximize employees morale and productivity, motivating the boutique team around the strategy and vision of the Maison

How will you experience success with us?

* Extensive previous management retail experience, preferably in luxury jewelry/watchmaking sector

* Qualification/ training in watches & jewellery, knowledge of diamond grading and design

* Preferably with qualification in gemology

* MS Office experience required (Word, Excel, PowerPoint)

* Fluency in English and Italian is mandatory; the knowledge of another language is a plus (Arabic, Chinese, Russian)

* Managerial skills and proactive approach

* Excellent interpersonal and communication skills are required

* Ability to delegate tasks and follow up to ensure execution

* People friendly and comfortable dealing with VIP clients

* Excellent representation skills

* Focused, target oriented and organized

* Strong understanding of Customer Service needs and Customer (internal and external) priorities

* Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision

* Self-Starter with team-player approach

What makes our group different?

Our true power does not lie in our similarities but in the riche diversity of our arts, cultures and human skills, as well as our specific ability to foster untapped potential.

* We value freedom, collegiality, loyalty and solidarity

* We foster empathy, curiosity, courage, humility and integrity

* We care for the world we live in

Your journey with us:

During the interview process, you will have the opportunity to meet the Talent Acquisition, HR Manager, Retail Director.

Learn more about life at Richemont and our maisons below:

https://www.linkedin.com/company/richemont/

https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg