Food and Beverage Supervisor

Job Description:

Company Description:

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description:

You will support the overall Food & Beverage operation of the hotel to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served, achieved through developing and maintaining a strong team environment, delivery of prompt, courteous service in accordance with brand and Food & Beverage standards. Further you handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.

Qualifications:

* Previous experience in Food & Beverage/Restaurant operation
* Passion for leadership and teamwork
* Eye for detail to achieve operational excellence
* Excellent guest service skills

Additional Information:

* To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests.
* To deliver excellent care to our guests
* To carry out departmental audits to ensure LHQA is achieved by all team members.
* To ensure that the Hotel's Vision & Mission statement is communicated to the team
* To ensure that areas of responsibility are clean and well maintained.
* To ensure that the ambience in departments (lights, music and temperature) are controlled.
* To report defective materials and equipment to the appropriate departments.
* Ensure that all new initiatives are implemented in the agreed time frame.
* To ensure that personal objectives are set and achieved on a yearly basis.
* To attend meetings as required.
* To ensure there is management presence in all departments at all times.
* To ensure a consistently high level of security is well maintained throughout the Hotel.
* To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences.
* To monitor all purchasing and costs in the department and to ensure that spend is in line with budgets and in line with purchasing procedures
* To ensure departmental sales are achieved in line with the hotel budget
* To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
* To provide support where necessary in other areas of the Hotel.
* To comply with the hotels cash handling procedures and ensure that all team members are trained accordingly.
* Drives business results through revenue growth and cost savings efficiency.
What do we have to offer you
* Competitive Salary
* Premium rates for Sunday work
* Career Progression
* Refer a Friend program - EUR500 bonus for a referral of your friend or acquaintance for a vacancy in The Marker or another hotel of NH Hotel Group
* Excellent Room Employee Rates in over 350 NH properties worldwide
* Access to the NH eLearning platform
* Increased holiday entitlement for long service employees
* Meals whilst on duty in our employee restaurant
* Employee Recognition Awards
* Employee Assistance Program - mental health and wellbeing support
* Complimentary provision and laundry of uniforms