NDLS Booking Line Agent

Job Description:

Company Description:

We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
SGS are seeking a a full-time Booking Line Agent to join our Galway office to support our NDLS customers on a fixed term contract.
Reporting to the Operations Lead, the successful candidate will be responsible for answering call/queries in a timely manner while meeting KPI's and SLA's.

Job Description:

* Ensure all calls received are answered in a timely and professional manner.
* Complete all NDLSFO duties and responsibilities in accordance with relevant procedures and performance agreement.
* Process bookings & cancellations for NDLS Customers
* Ensure the Data Protection is always adhered to as per the 8 Principles of Data Protection
* Ensure a full understanding of SOP's and Scripts
* Ensure all agreed operational procedures & scripts are strictly complied with.
* Manage confidential information securely and in line with Records Management and Data Protection Policies
* Lead by example and demonstrate SGS values.
* Maintain and ensure good employee relations.
* Complete daily administration
* Ensure full compliance with the Company's Code of Integrity & Professional Conduct
* Present a professional image of the company through personal grooming and presentation
* At all times, adopt a safe behaviour by exercising due regard for the health and safety of yourself, colleagues, and clients, in line with the Company's policies and procedures
* Ensure full compliance with the Company's Code of Integrity, and act in accordance with SGS Ireland's Equality & Diversity Policy

Qualifications:

Leaving certificate or equivelent

Additional Information:

* Computer literate
* Excellent communication skills - both verbal and written
* Ability to multitask and work under pressure
* Effective interpersonal skills at all levels
* Ability to demonstrate accuracy and attention to detail
* Ability to work under own initiative and as part of a team.

* Expected Behaviours
* Integrity, flexibility, working under own initiative
* Professionalism; with the client, contractors and colleagues at all times
* Compliance with SGS policies and procedures
* Team player