Membership Manager (m/f/d)

Job Description:

The venue…
SOHO HOUSE BERLIN is a private members' club and hotel in a listed building in the heart of the capital. In addition to restaurants, a fitness studio, rooftop pool, in-house cinema and a spacious spa area, the hotel offers 65 rooms in various sizes, 20 flats and four lofts. In addition to Berlin and Great Britain, there are other houses in the USA, Toronto, Barcelona, Amsterdam, Istanbul and Mumbai. The SOHO HOUSE includes the concept store THE STORE X. THE STORE X is a platform for ideas and culture. The range includes fashion, art, design and also attracts a global community of creative people to 180 The Strand in London, Soho House Berlin and Soho Farmhouse in Oxfordshire. Our aim is to present a new kind of experience space that exceeds customer expectations of traditional retail and shopping.
The role...
A membership manager will report into the Head of Membership & Communications, ensuring membership targets are achieved and that the overall member experience is consistently high quality, friendly and memorable. They will work cohesively with their peers in events and content to deliver the best possible experience for members.
Key Accountabilities...
* New members: through an extensive breadth of personal contacts in the creative industries, work to build and strengthen the Committees and applications and be responsible for hitting quarterly member targets for City & Connect members in your cities
* Committees: responsible for building, growing and motivating the Membership Committees in your cities, ensuring they are of sufficient size and optimally balanced in terms of race, gender, age, industry and level of experience
* Events & Experiences: foster the creation, implementation and hosting of regular events and experiences for City & Connect members, working closely with the Europe Production manager & Experiences team to execute each event, ensuring each event delivers the Soho House magic and promotes member engagement
* Communication: working with the Head of Membership for your region, ensure the communications plan for your cities is delivered and that your members receive relevant and regular content and communication
* Liaisons: responsible for recruiting a liaison for your cities, setting them objectives and managing their performance
* Applications: review, rate and mark for approval applications which are received, ensuring all approved applications are suitable for Soho House membership.
* Membership Admin: liaise with the Membership Admin team when necessary to assist with resolving any issues with cards and payments.
* Member Introductions: organise and host Member Introductions to welcome new members to each House.
* Meeting members: make a point of meeting as many applicants and new members as possible, explaining your role and allowing them to contact you if they choose
* Local outreach: engage in considerable networking and outreach activity in new cities to establish key local individuals, connectors, opinion leaders and inspirational creatives to build brand awareness, spread goodwill and attract new members
* Managing member behaviour: taking guidance from the Head of Membership in your region, make potentially difficult calls to members regarding behavioural issues, detailing notes of the conversations to be documented. Ensure all member behaviour/conduct/attire issues are correctly documented and followed up on swiftly.
* Local Intel: gather intel on the make up of the creative industries in each city, the population, which areas are the cool areas to be in, where people hang out, what trends and challenges are present in the city
* Wider Membership Team: take part in periodic conference calls or meetings with international membership colleagues to discuss current issues, as well as brainstorms and creative meetings as appropriate.
* Brand Ambassador: be a Soho House brand ambassador wherever in the world you go, always embodying our core values and bringing the Soho House magic

Benefits...
* 2 paid 'Volunteer Days' per calendar year (to support charitable causes).
* Soho Friends Membership
* Monthly movie screenings in the in-house cinema with current movies
* Monthly workout opportunities (including inter-departmental).
* Weekly Yoga/Pilates classes
* 50% discount on our Cowshed products
* Discounts with external providers (corporate benefits)
We would like to point out that we will store and process your data within the scope of the application process in accordance with the provisions of the Federal Data Protection Act