ONA Case Manager Intern

Job Description:

The International Rescue Committee ((COMPANY NAME)) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the (COMPANY NAME) is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, (COMPANY NAME) employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
SCOPE OF INTERN WORK: The ONA Case Manager intern is an intern position to support the Adult Education Department with career development programs and referrals. As an intern, you will support (COMPANY NAME) students enrolled in the online English Language classes to reach goals they set for themselves. Under the Opportunity for New American's Program, the English Language classes, case management support, and career services at (COMPANY NAME) will ensure that participants are connected to outside services. The intern will also assist in developing research that supports the building of relationships with referral partners. The ideal candidate will have prior experience in the field of case management and/or social service work with immigrants and refugees.
RESPONSIBILITIES: In this position, the intern will support the Case Manager with tasks related to case management for clients enrolled in the online Adult Education English language courses. The intern will create action plans, identify additional services needed, and monitor progress towards the goal with individual students.
· Manage a caseload of 90 students.
· Attend online English classes once a week for case management conversations.
· Conduct one-on-one meetings with clients outside of class time.
· Track client meetings and progress in case notes and spreadsheets.
· Research referral options and opportunities in NYC.
· Gain an understanding of (COMPANY NAME) services to refer students to.
· Assist with class enrollment as needed.
· Communicate effectively with clients in person and via telephone.
· Adhere to (COMPANY NAME) policies, particularly those related to confidentiality and client privacy.
· Ability to work with clients from multiple backgrounds with varying English skills.

LEARNING OBJECTIVES:
Intern will learn how to provide direct services to immigrant and refugee populations.
1. Intern will learn how to effectively build partnerships with employers and broader career development resources such as certification programs, advanced ESL courses, and job trainings.
2. Intern will learn how to manage and record student data, meeting notes, and contact referrals.

REQUIREMENTS:
· College student or bachelor's degree preferred.
· Proficient in Microsoft Office applications (Word, Excel, Outlook)
· Ideal candidate will have experience working with immigrants or refugees in a social service setting.
· Must be willing to work varied hours in a hybrid setting.
· Fluent in English, both spoken and written; bilingual ability preferred, preferably in Spanish, French, Arabic, Dari/Farsi, and/or Russian.

(COMPANY NAME) leading the way From Harm to Home.

Standard of Professional Conduct:The (COMPANY NAME) and the (COMPANY NAME) workers must adhere to the values and principles outlined in the (COMPANY NAME) Way - our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The (COMPANY NAME) is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The (COMPANY NAME) expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the (COMPANY NAME) persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures