Order Fulfilment Intern

Job Description:

Joining (COMPANY NAME) will place you on a global mission to revolutionize the way the world games. (COMPANY NAME) is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. (COMPANY NAME) is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

As an Order Fulfillment Intern, he/she gets to hands-on experience in various aspects of order processing, inventory management, and customer service.
(COMPANY NAME) is looking for an Order Fulfilment Intern to join our team! The order fulfillment intern will play an integral role in fulfilling orders efficiently and ensuring that customers' needs are satisfied without putting additional strain on the current workforce, thereby contributing to the smooth operations in (COMPANY NAME)'s fast-paced environment.

Responsibilities:
* Monitor the order tracking process and ensure order are processed in accordance with fulfillment SOP
* Perform replenishment shipment to regional warehouse(s) in accordance to inventory replenishment strategy
* Perform sales & marketing / support & replacement shipments to partners or end consumers
* Review and perform order rectification prior to shipment status
* Respond to issues ticketing systems pertaining to order related queries
* Responsible for SAP inventory reconciliation against warehouse(s)
* Manage return merchandise in warehouse(s)
* Establish, monitor and manage service providers to ensure resource optimization in various aspects
* Co-ordinate with relevant parties on excess and obsolescence inventory dispositions to minimize company's risk
* Maintain and manage data for periodic metric reporting to the Management team

Learning Objectives:
* Learn to prioritize and process customer orders accurately and efficiently while adhering to designated timelines and service level agreements.
* Acquire skills in inventory control, maintaining accurate inventory records to prevent over allocations to shipments.
* Familiarize oneself with picking and packing procedures, including proper packaging techniques and labeling requirements to ensure safe and secure delivery of orders.
* Understand the logistics involved in order shipment, including selecting appropriate shipping methods, preparing shipping documents, and coordinating with logistics partners.
* Develop communication skills by interacting with customers via email, phone, or chat to provide order updates, address inquiries, and resolve any issues or concerns promptly and professionally.
* Identify and resolve common order fulfillment challenges, such as inventory discrepancies, shipping delays, or order errors

Candidate Requirements
* Able to commit full time from Jan 2025 - Jun 2025 for optimal learning exposure
* Fresh Graduate or Undergraduate majoring in supply chain is preferred
* Proficient in Excel
* Fast learner
* Proactive and independent worker

(COMPANY NAME), a place to do great work. Be phenomenal, join us!

Pre-Requisites :

Are you game