Business Process Analyst Intern (6 months)

Beschreibung:

Profil du candidat

* Second or Final year student for bachelor's degree in computer science, management information systems or information science equivalent.
* Excellent interpersonal and communication skills with both verbal and written communication proficiency.
* Strong attention to detail and outstanding analytical and Problem-solving skills.
* Able to work independently with minimum supervision.
* Familiarity with Customer Relationships Management applications is a plus.

Activités

Project Support

* Assist the IS Project Managers in planning, executing and monitoring IT projects throughout their lifecycle.
* This may include transverse project management tasks related to requirement gathering, project scheduling, risk assessment and progress tracking across multiple business affiliates, IT entities and vendors in an international environment.
* Assist in the deployment of e-Mobility solutions to business affiliates in the Asia Pacific and Middle East region, which may include product configurations, data migrations, UAT tests, remote hardware testing, and overall scheduling and coordination.
* Help solicit and document business requirements, and opportunities to be discussed and reviewed with vendors or internal IT teams to be added to the product roadmap and for further development and implementation.
* Assist in creating and maintaining of project documentation, including project plans, status reports, meeting minutes, and action item trackers.
* Ensure that all project-related information is accurately recorded and easily accessible to team members.
* Assist in organizing and participating in project meetings and workshops, providing updates to project stakeholders, team members, business/affiliates of the region and various IS/IT teams.
* Assist in performing quality checks and testing activities to validate the functionality and usability of IT solutions e.g. web and mobile applications.
* Support the coordination of change management, including training activities and communication to stakeholders about system changes, and coordination of cutover activities.
* If needed, assist in supplier management activities, including call for tender, Request for Proposal (RFP) processes, contract negotiations.
* Support the Project Manager in handling incident escalation and communicating with affiliates and impacted stakeholders.
* Develop applications or tools to help improve organization/project processes.

Contexte et environnement

The internship is an entry-level position.

Informations supplémentaires

Responsibilities:

* Conducts detailed needs assessments for proposing systems and/ or business solutions by communicating with the business team.
* Develops detailed workflow diagrams and charts to confirm understanding of requirements.
* Assists with gathering system requirements, design, development, testing, and system roll-out, including preparing senior management reporting on results.
* Facilitates and supports the business through the change management process.
* Completes evaluation and troubleshooting systems support escalations, working with various business groups and application administrator to facilitate resolution.
* Documenting the functional requirements specifications and review documentation to ensure accuracy, consistency, completeness of information and documentation being stored appropriately and readily available when needed