E-commerce process Intern

Beschreibung:

Be a part of a revolutionary change

Times are changing at PMI. We've chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business and building our future on one clear purpose - to deliver a smoke-free future.
This transformation will revolutionize every area of our business. The products we sell. Where we sell them. How they're manufactured and delivered. The way we talk to our customers and engage with society.
It's the perfect place to start your career. As you take your first steps, you'll have the backing of a multinational business combined with the freedom of a start-up. You'll bring a positive mindset and fresh perspective to projects that can make a huge difference to so many.

About IMPACT - Italy Internship Program

Join PMI and be a part of an exciting revolution. This program allows you to kickstart your career and offers the opportunity to learn from industry experts. You'll work in a fast-paced environment, with a great chance to gain practical experience and participate in an engaging learning path.
Help us reshape our business and make a meaningful impact on various projects.

Roles & Objectives
As an Intern you will be part of our Digital Department for Philip Morris Italia and will be reporting to Manager E-commerce Process. The position will be based in Rome.
In your role you will join the E-commerce Process Team and you will be supporting the E-commerce process coordinator in exploring areas of commercial development of E-commerce platform, focusing on back-end management (inventory & order management), e-commerce operations analysis and vendor management. You will also play a key role in cooperating with other colleagues in the CRM& CSC team and SFP in order to perform all e-commerce activities related to b2c commerce.

Specific Responsibilities:
* E-commerce Store Management & Delivery experience
Support the team to ensure high performance of e-commerce platform through stock management-preventing overselling and out of stock and monitoring forecast accuracy and shipments to consumers

* E-Commerce Reporting & Analytics
Support the team for KPI reporting, produce the weekly and monthly reports and constantly get insights from the data to identify opportunities & threats in the e-commerce platform

* Predictive Care
Bridge between Contact Service Center & e-commerce providers in managing all issues raised by Consumer

Who we're looking for

* Business Administration or Economics, Marketing or Management Engineering degree
* Good use of Excel and PowerPoint, Power Bi will be a plus
* Good analytical skills
* Customer and problem-solving orientation
* Fluent in English and Fluent in Italian
* Passion for new digital technologies and the e-commerce business
* Ability to work alone, in team and to engage with multi-functional stakeholders
What's 'nice to have'
* Experience in back-office roles, (e.g. management of direct or indirect e-commerce channels)
* Communication skills
* Quick learning capabilities entrepreneurial spirit and curiosity

What we offer

Type of contract: Internship of 6 months length, full time

Work location: Roma

Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

* Seize the freedom to shape your future and ours. We'll empower you to take risks, experiment and explore.
* Be part of an inclusive, diverse culture, where everyone's contribution is respected; collaborate with some of the world's best people and feel like you belong.
* Pursue your ambitions and develop your skills with a global business -our staggering size and scale provides endless opportunities to progress.
* Take pride in delivering our promise to society: to deliver a smoke-free future.

PMI is an Equal Opportunity Employer