Associate Functional Support Engineer

Beschreibung:

#BETHEDIFFERENCE

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We're innovators with impact. We provide expert software & information solutions that the world's leading professionals rely on, in the moments that matter most.
You'll be supported by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference.​ We do our best work together, connecting to create new innovations with impact.

In this role, you will:
* Handle incoming questions and bugs reported by customers which have been identified as issues in the OneSumX for Basel applications (COREP, IRRBB)
* Identify the specific issue out of the overall problem that is reported
* Reproduce the problem on a local environment and once successful, to identify the root cause (eliminating all side events which do not have to do with the real problem)
* Report the issues to the development team in case is a bug in the software or offer support to the customer to resolve the addressed problem

Requirements:
* Bachelor's degree in Economics or Finance with specialization in Banking, Capital Markets; Students in their final years are also eligible)
* Understanding of financial concepts and banking instruments
* Good knowledge of Excel
* Advanced level of English; Other languages are considered an asset

Personality / Personal traits:
* Organization: Personal organization is a major factor in your success in the Support domain. It comes beside support team methodology
* Writing capacity: Ability to describe a concern (issue, enhancement, Knowledge Base article, mails in a clear, accurate and synthetic style
* Team player
* Persevering: some issues may require repetitive trials & tests.
* Excellent communication (written and oral) and interpersonal skills
* Responsible, methodical and organized.
* Self-learner
* Assertive, being able to make expert decisions based on personal judgement