Customer Experience Team Leader

Beschreibung:

CX team leader role

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

 

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

 

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We offer

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone. In this role, we can offer a full-time role, with flexible working arrangements, such as hybrid working, adjusted working hours, and other alternative working patterns.

Key responsibilities

As Customer Experience Team Leader you will lead the CX team in Rijeka while providing services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):

* Guide local CX Team through clearly defined annual targets balancing quality, cost and consistency.

* Monitor all assigned KPI's for an all-round coverage and timely act on non-compliances.

* Identify/attract and retain talent, offer opportunities to learn and grow

* Ensure team(s) are trained and practice in accordance with global standards

* Taking full responsibility for customers' experience by managing the documents related to import-export operations in compliance with company procedures and regulatory requirements, ensuring its smooth execution.

* Collect data and create necessary reports, related to export loadlist and import declaration.

* Cooperate closely with all internal and external customers,

* Manage relevant import-export documents.

 

We Are Looking For:

* You have experience in a Freight Forwarding/Supply Chain/Logistics role

* You have a customer-centric mindset focused on delivering exceptional Customer Support

* You have good planning skills and the ability to work under pressure to the deadline

* You are motivated to help your team grow and develop as a best performing team

* You have leading or supervising experience

* Professional proficiency in Croatian at mothertoungue level and English

Location: Rijeka, Croatia (No relocation or VISA support provided for this role)

If you have been reading so far, we are glad to see you are interested! If you could see yourself in this role and you are keen to join our journey to become the Global Integrator of Container Logistics, we are very much looking forward to your application.

Our recruitment process

Please submit your application in English. If your profile matches the job requirements, our recruiter will get in touch to share more about the role and get to know you better. If successful, you will discuss the role with the Line Manager in details. Every candidate will receive feedback.

#Li-Hybrid

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com